The player from Netherlands, who had self-identified as a gambling addict, had lost about €10,000 in two days at the casino without any interventions. The player had accused the casino of neglecting its legal duty of care, questioned the game's random outcomes, and claimed it operated without a Dutch license. The player was seeking a full reimbursement. After we reviewed the case, we found that the player had not made any deposits after his self-exclusion request. We also clarified that we could not assist with complaints related to licensing regulations and suggested the player contact the licensing authority directly. Consequently, the complaint was rejected.
Betsomnia Casino - Player claims irresponsible gambling procedures at the casino.
Amount: €10,000
Betsomnia Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.9
Betsomnia Casino has a Safety Index of 7.9, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
6 months ago
