BetSofa Casino - The player's winnings were capped.

I am extremely disappointed and frustrated with the way a Betsofa casino has treated me. I recently signed up for their invitation bonus of 100% up to 150. However, what I experienced was nothing short of a scam.

Initially, I was thrilled to see that the casino was offering such a generous bonus. However, as it turned out later, this bonus offer was nothing else but a deliberated trap. The bonus required me to wager a certain amount of money before I could withdraw any winnings. However, the moment I finished the wagering and my balance was 670 euro - my balance changed to just 150 euro. 

I contacted the chat and was told that the maximum possible win for this bonus code was… 150 eur. This including my own deposit. So now read carefully: one deposits 150 and gets 150 bonus and from this moment the best scenatio what this player can hope for is to get his 150 deposit back! When I confronted casino with this example, I was told that the 150 max win restriction is only about winnings obtained by playing with the bonus. "If you win playing with your cash portion of balance - there is no limit". Then the question arises - what is the purpose of the bonus then? To bind my own money with 10000 euro wager requirements? I could play with my money without claiming any bonus - and then withdraw my winnings any moment I want. This bonus offer is an obvious scam where player is made to make 60x wagering requirements for winnings WITH HIS OWN MONEY and NO chances to win even 1 euro from the bonus money. 

Overall, my experience with this casino was extremely negative, and I would strongly advise others to stay away from this casino. Unless they acknowledge that their bonus offer was completely miscalculated (without any bad intentions from their side) and pay me the all money that I won by playing and wagering at their casino.

The bonus offer was nothing but a scam, and I feel cheated and deceived by the casino's tactics. It's extremely frustrating to spend your hard-earned money only to have it taken away by a company that is clearly more interested in lining its own pockets than providing a fair and enjoyable experience for its customers.

Hello arifmediv,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BetSofa Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? How much did you deposit exactly to receive the bonus? Is it possible to forward your full betting history to nikolas.b@casino.guru? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi

My account was not verified. My deposit was about 0.85 LTC. I spoke to the chat support immediately after the incident (when my balance of 670euro turned into 150 euro). I described what we talked about in the initial post of mine above.

My main complaint about the casino is that they offer a bonus whose only purpose is to scam the player's money. Offering 100% bonus up to 150 euro with a maximum win limit 150 is nothing but a scam. The moment the player makes the deposit he is supposed to wager 10000 just to get any winnings with his own money bets. The moment player loses his cash and starts playing with a bonus - the best he can hope for is to get his 150 eur deposit back and not even 1 euro more. These are the most unfair and crooked bonus terms I have ever seen at any online casino. No reputable casino will offer a bonus with such twisted and dishonest terms.

Hello arifmediv,

I've checked the first deposit bonus terms on the website and the maximum withdrawable amount is 1000€ from it so your balance was capped most likely due a different issue. Didn't the casino specify anything regarding the cap - bonus term breach like max bet or any other?

Please forward the communication between them and you to nikolas.b@casino.guru.

Hello

As I have already written above- this was not a first deposit bonus but "an invitaiton bonus" with the bonus code ORYX. This one was a 100% bonus up to 150 eur and had maximum withdrawal of 150 eur.

Regards

Hello arifmediv,

Could you please forward the communication with the casino as requested before?

Do you have any link to the bonus you used or a screenshot of it's terms?

Dear arifmediv,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.