The player from Germany is experiencing difficulties withdrawing funds because transactions to the preferred payment method are not possible. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
BetSofa Casino - Player’s struggling to withdraw his winnings.
Amount: €644
BetSofa Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Translation
I specifically asked if there was a payout method without crypto currencies for me, because I don't want to create a crypto wallet! I was told I could withdraw with Mifinty and everything was fine. Now that I've won, the payout is being delayed even though my account is verified. Now it says I have to create a crypto wallet and can only withdraw from it.
Automatic translation:
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1 year ago
Dear blablabla,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. Therefore this doesn’t necessarily have to be the casino’s mistake.
Have you made any successful withdrawals before? Do I understand correctly that withdrawals are currently only available via cryptocurrency?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Kristina
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1 year ago
Translation
Hello Kristina,
after I wrote to the casino that I had a complaint here, they transferred the money to me straight away, so it's all good 🙂
Automatic translation:
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1 year ago
Awesome news, blablabla. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
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