BetShah Casino - Player’s deposit has never been credited to their casino account.

Dear CasinoGuru Team,

I deposited inr 10005 on 6th may my deposit was approved in my betshah account ,i made a mistake i meant to send to top hot software but i paid to betsash merchant and sent to top hot tech solutions. I connected to Betshah but said I didn't get the money while I contacted my bank the bank said went to the merchant. Betshah is neither refunding my money nor adding to Betshah. Please recover my money

Dear bhubapti,

Thank you very much for submitting your complaint and forwarding the relevant screenshots. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not depositing any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please advise if it was your first deposit in this casino?

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

My deposit is over 1 month neither refund came nor added to betshah account

Could you please advise if it was your first deposit in this casino? Is there any relevant communication between you and the bank that could help us in resolving this case? My email address is petronela.k@casino.guru.

I have deposited in this casino in the past also it was not my first deposit and I have deposited many times on the same details on which I paid

Do I understand correctly that you already requested a chargeback?

my chargeback declined by marchent account please slove my problem

Could you please forward your bank statements for May and June? We would like to check if the deposit wasn't returned to your bank account. My email address is petronela.k@casino.guru.

Already send my Bank statement in your email

Thank you very much, bhubapti, for providing all the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello bhubapti,

I'm Michal and I have taken over your complaint. I have reviewed your case and I will contact the casino to shed more light on this matter.

We would like to invite BetShah Casino to join the conversation.

Dear BetShah Casino,

Do you have any relationship with Top Hat tech? Is there any chance you could help the player to get their missing deposit back?

Dear player,

I hope this message finds you well.

Upon investigation, it has been observed that multiple bets have been placed from your account post your recent deposit. Moreover, there are also several withdrawal requests that have been initiated. Given this account activity, it appears that the deposit in question has been successfully utilized. Our payment provider also confirmed we received the 10005 INR deposit on May 6th.

Dear Casino Guru,

Can you share your email so I can provide you with a detailed statement of the player's activity? This will help you understand various transactions including bets and withdrawals which have been made post player's deposit.

We appreciate your understanding in this matter.

Thank you,

The BetShah Team.

Thank you for your response, BetShah Team.

Please feel free to forward any relevant evidence to me at michal.k@casino.guru

Dear bhubapti,

Can you please confirm that the "missing" deposit has been credited to your casino account in the end?

Dear betshah team,

I made two time payment first rs 10,005 to same merchant and second rs 10,000 only rs 10,005 added in betshah account.my payment is missing now check in manual payment panel INR 10,000

Dear player,

Can you confirm the date when was the 10000 INR deposit made?

Thank you.

The BetShah Team.

06 may 2023,09:23 AM

Dear betshah,

Recover my missing fund

Dear player,

The payment provider re-check the case several times and confirmed that we didn't receive 10 000 INR on May 6.

There is 10 000 INR deposit on May 11, can you provide a transaction receipt for this deposit?

Thank you,

The BetShah Team.

Dear Betshah,

I am talking paid on 6th May 2023 I deposited 10,000 on 11th May and it was added on the same day as deposited. you see on 6th may you have paid same marchent same

and second INR 10,000

Thank you for the screenshots, bhubapti.

Dear BetShah Team,

I have sent you an email with additional info.

Dear betshah any update

Dear player,

We don't see any income from your 10 000 INR deposit. Can you please provide a full bank statement (not a screenshot) and video confirmation of the deposit?

Thank you,

The BetShah Team.

Dear bhubapti,

Can you please confirm the number of the wallet to which the not credited deposit was made? The "betsash merchant" wallet instead of Top Hot. You can share it either here or as a reply to my email.

Thank you, bhubapti.

I will check this with the casino team, hopefully, we will get an update on this shortly.

Dear player,

The payment team has confirmed that we have not received the specified amount in our records. I've forwarded them all your details but that transaction is not in the payment system.

The payment provider has recommended contacting your bank to follow up on the transaction.

We sincerely appreciate your understanding in this matter.

Thank you,

The BetShah Team.

Dear Betshah,

how much will you lie, I had another deposit missing, I complained about 8,000, then it did not come, after a few days, you said, I got it on the payment panel.Instead of that you added 8,000 and did not add 10,000 and one thing was found false when payment was made at same merchant and same payment details,INR 10,0000 and INR 10,005 First deposit INR 10,005 added and second INR 10,000 not added by you.While both the same merchant and payment details were.

Dear player,

I'm extremely sorry but the payment provider confirmed there is no income from your deposit. Please contact your bank.

Thank you,

The BetShah Team.

Thank you for your response, BetShah Team.

Dear bhubapti,

I have thoroughly investigated your issue with the casino, both in this thread and separately, but unfortunately, there is no evidence indicating that the payment has been successfully received. I apologize, but there is very little we can do from our end to assist you.

This matter must be addressed directly with your bank and the payment provider. It appears that the payment may have encountered an issue during the transaction process and has gone missing. The casino is unlikely to have any influence over this situation. Therefore, it is crucial that you work with your bank and the payment provider to resolve this matter.

While I genuinely wish to assist you, I must acknowledge that my capabilities are limited in this case. Unfortunately, this matter falls well beyond our influence since we are neither a financial institution nor do we have any control over banks or payment providers. I hope you can understand that.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Regards,

Michal