The player from India could not access Betshah's website and his funds were stuck in his game account. The representative was not responding and it had been two months since this problem had started. Despite multiple attempts to contact the casino for a resolution, we received no response. As a result, we marked the complaint as 'unresolved', which might have negatively affected the casino's rating. We recommended the player to contact the Gaming Curaçao Authority for further assistance.
BetShah Casino - Player cannot access account or contact customer service.
Black points: 100
Amount: 1,000 INR
BetShah Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.3
BetShah Casino has a Safety Index of 3.3, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction, passive regulator
UNRESOLVED
Case summary
6 months ago
Public
Public
7 months ago
Hello The casino have gone offline and my funds are still stucked in my game account and I can't access the wesite of Betshah or neither can login their customers representative also not responding. 2 months gone and yet am waiting for them to fix this problem.
Public
Public
7 months ago
Dear nileshraj1980,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please advise when was the last time you communicated with the casino's customer support?
How long has the website been under maintenance?
Have you made any successful withdrawals from this casino before?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Public
Public
7 months ago
Yes I was using this casino and so many times I have done successfully withdrawal but the casino went offline 1 month ago and I had contacted all possible contacts of the Betshah even I message them on telegram and instagram also But they didn't respond. And my funds are still stucked in their website.
Public
Public
7 months ago
Thank you very much, nileshraj1980, for providing all the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Public
Public
7 months ago
Hello Please try to resolve my case as you are my only last hope because This casino is fraud and looted money from their customers and ran away. Please do my help I will be waiting for your response.
Public
Public
7 months ago
Hello nileshraj1980,
I'm Michal and I have taken over your complaint. I have reviewed your case and although the casino itself is under maintenance at the moment I will contact the casino team to shed more light on this matter.
We would like to invite BetShah Casino to join the conversation.
Dear BetShah Casino,
How can the customer access the funds on their account, or when is the maintenance expected to be finished so the customer may access their account normally again?
Public
Public
7 months ago
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
Public
Public
6 months ago
Dear nileshraj1980,
I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Gaming Curaçao Authority (complaints@gaming-curacao.com) and submit a complaint to them. The Gaming Authority might have more options and tools to help players. Please let me know how they responded (michal.k@casino.guru). I am sorry I could not be of more help on this occasion. I can only recommend checking the reviews of each casino before you sign up and only playing in licensed and good-rated casinos to avoid disappointments like this in the future.
Best regards,
Michal
Casino Guru
