The player from Bosnia and Herzegovina has requested a withdrawal three weeks ago. It has been delayed since. We rejected the complaint because the player didn't respond to our messages and questions.
I have been waiting for about three weeks and still no answer from them. I really need this money now. Don't know what to do.
Dear Bruder.max,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise if it were your first withdrawal attempt in this casino? Have you received any payment receipt or a reference number for the transaction from the casino?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive your delayed withdrawal. Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela