Bets724 Casino - Player’s deposit has never been credited to her casino account.

Made a deposit. Never loaded. Got a confirmation email from them and showing in transactions but balance stay zero..... None costomer service whatsoever. Havnt managed to speak to someone after more than 3 weeks

Dear Vicky,

Thank you very much for submitting your complaint and forwarding your payment receipt. I’m sorry to hear about your problem.

I would like to warn you, that if your deposits have never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be located and refunded back to you or credited to your casino account.

Could you please advise if it was your first deposit in this casino?

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Yes. It was my first dep. But my biggest concern is that no one can answer me or even reply as to what where and how. Not even a hallo or even asked what happened... Nothing after how many mails. Live chat is non existent... 247 is not 247 at all

And if the casino havnt recieved anything why does it show in my financial history and why did the casino send me a deposit approval .. Everything to say the money is loaded but nothing is showing

Thank you very much, Vicky, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Vicky!

From now on, I will take care of your complaint. I would like to invite representatives of Bets724 Casino into this complaint in order to help us to resolve the issue.

We would like to ask Bets724 Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.

Since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

I sincerely hope you won’t come across a problem like this again.

The casino can reopen this complaint anytime.