Bets.io Casino - Player's withdrawal is delayed after being restricted.

I was limited to betting after I doubled my money here, and when I tried to withdraw my money the platform delayed settling with me

Dear zhangzilinlcestar,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please specify what types of games you played - e.g. slots, live casino games, sports betting?

When exactly did you submit your withdrawal request?

Have you made any successful withdrawals from this casino before?

Could you please confirm if you passed the full KYC verification?

I hope we will be able to help you resolve this situation as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Sportsbook, submitted a few hours ago, never withdrawn, site has no option to require kyc

I know you guys aren't very responsible for sports betting, but I don't think it matters because it's just withdrawals

After 4 hours, my wallet was finally received. Here are some feelings for other users:.

Arrival time 4 hours this is very slow in the way of cryptocurrency transfer, the fastest I use is betfury a few minutes to arrive, and sportsbet only takes ten minutes, their so long transfer time delayed me to make money.

This platform has a very comprehensive range of sports betting competitions open, but the betting options are average and gave me a limit when I made consecutive profits.

Thank you for your replies. I understand your frustration with the processing times. However, please note that we usually recommend players allow up to 14 days for their withdrawal requests to be processed and paid out. In this context, the 4-hour timeframe is considered relatively quick.

If there’s anything else I can assist you with or clarify, please let me know. Otherwise, we may proceed with closing this complaint.

I don't agree that 4 hours to account is a fast time, I can find tons of examples of 15 minutes to account. I'm also not sure if that time was affected by the fact that you notified them, but thank you for the platform. You can close this case now.

Dear zhangzilinlcestar,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Veronika Fritz 

Casino.Guru