The player from Austria made a cryptocurrency deposit with incomplete information. The complaint was rejected because the player didn't respond to our messages and questions.
Bets.io Casino - Player's deposit has not been credited to his account.
Amount: 1 BNB
Bets.io Casino
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
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2 years ago
Translation
I deposited at the said casino in 0.9825037 BNB, but forgot to enter the memo, i.e. the number for my wallet.
After weeks of writing around, I was asked to send a video recording by e-mail, which I did, but nothing happened. It is only ever written that it will continue to be fair.
Automatic translation:
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2 years ago
Dear Samir91,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please note that it is hard to trace and pair a cryptocurrency transaction if you did not put correct or complete details.
Nonetheless, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here.
Have you made any successful deposits before?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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2 years ago
Translation
Unfortunately, the transaction was unsuccessful because you didn't provide the target tag when making the deposit. Therefore, it was impossible to debit the wallet with a deposit.
To recover the transaction, you must provide the following via email:
- the video that must be recorded in the user's wallet, where the TX ID of the transaction, the deposit address, the currency and the amount are visible. Also, the page needs to be reloaded while the video is being recorded.
Please note that the commission for the transaction recovery by the provider is 10% of the deposit amount, but the minimum commission is 10 EUR.
The transaction recovery process can take up to 60 days, but typically it takes 2-3 days to be processed.
If everything suits you and you agree to recover the transaction, all you have to do is email us the requested video and the correct target tag provided in the deposit form on the website.
Please check your email for our letter.
Automatic translation:
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2 years ago
Translation
Here is the message I got of course I sent the video as requested.
The transaction is traceable
Automatic translation:
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2 years ago
Dear Samir91 and CasinoGuru Team,
We have already sent an email to the player where he was requested to provide us with BNB wallet tag that is linked to his account.
As soon as the player provides us with the requested information, we will be able to recover the transaction.
Thanks for understanding.
Best Regards,
Bets.io Team
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2 years ago
Translation
I have done everything that was asked to create a video where you can see that I have made the deposit and reload the page in the process have been waiting for my deposit for over 3 weeks now
Automatic translation:
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2 years ago
Hello everyone,
Thank you both for your replies.
Dear Samir91, have you already provided the required BNB wallet tag?
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2 years ago
Found your tag on screenshot.
Just let us know if this is a valid tag so we can replanish your balance.
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2 years ago
Dear Samir91,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
