Bets.io Casino - Player’s account has been closed and winnings confiscated.

I opened my Bets.io account a few months ago in the early January and managed to withdraw once, but after my second deposit and play session, making some small winnings again, two days after the second withdrawal, I just receiced this email:

"Unfortunately, we regret to inform you that your account has been closed.

According to our Terms and Conditions, Anti-Fraud section,

During the process of checking the player data, violations of the following "ANTI-FRAUD POLICY" clauses were found:

The Company has a strict anti-fraud policy and utilises various anti-fraud tools and techniques. The player is not allowed to use any strategies playing any table games, such as roulette, card games and others. The Casino reserves the right to cancel all Player`s winnings in case of using such strategies and actions, but not limited to:

- participating in any type of unacceptable play, including, but not limited to, placing consistently unchanging bets for an extended period in a single casino game without variation.

Guided by paragraph 6 of the same section:

At its absolute discretion, the casino reserves the right, without any obligation and without specifying the reason or providing prior notice, to close your player account, cancel winnings, confiscate deposits, and demand compensation from the player for any damage caused if there are suspicions or evidence of manipulating the casino system, using prohibited gaming strategies, or colluding with other individuals."

I played maybe a few hundred deals in blackjack all together with the same bet amount all the time. I didn't spend even an hour. I can't understand what was wrong with it? Can they really confiscate my account balance like this?!

The casino customer service hasn't replied to my emails. They took roughly 2000 EUR or more worth with my BTC balance. I didn't play with bonuses with neither of my two deposits at any point.

And I definitely wasn’t a VIP-level player! (after only two play sessions and two deposits), yet they sent me that account closure email from the so-called 'VIP Department of Bets.io.' I don't know what this is all about!?

Dear Juhou,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Bets.io Casino.

Please allow me to ask you a few questions, so I can better understand the situation.

• Could you please explain which game of Blackjack you played? Have you played on more than one table at a time?
• Were you in contact with the casino since they accused you on February 6th?
• Have you played with the help of bonus money?
• Have you previously accepted any bonuses?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas