The player from Germany had encountered a client-side error when he tried to log in to the bets.io site. Despite troubleshooting efforts across various devices, operating systems, and connection types, the issue persisted. The player had suggested creating a new account and transferring his credit. Despite numerous attempts, we had been unable to establish contact with the casino. The player reported that he had been able to register again but his credit was missing. The casino's support team had informed him that it would be in BNB currency, however, the player was unable to select or use this currency. We had closed the complaint as 'unresolved' due to lack of cooperation from the casino, which might have negatively affected its rating.
Bets.io Casino - Player experiencing login issues.
Black points: 227
Amount: €300
Bets.io Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Unresolved
Our verdict
No reaction, passive regulator
UNRESOLVED
Case summary
3 weeks ago
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1 month ago
Translation
I can usually access the bets.io site without any issues, everything works fine until I try to log in. Suddenly, after one day, right after logging in
Application error: a client-side exception has occurred (please see the browser console for more details).
I've had the account for about two weeks now and have been corresponding with the support team for over a week.
This problem now crops up on all devices, whether I am using a VPN or not, on both Windows 11 and 10, and Android. It happens regardless of the browser I use: Edge, Opera, Firefox, or Brave, and whether I'm connected via Wi-Fi or mobile data—there is no difference. I have even turned off the firewall in the routers and completely disabled the antivirus on the computers for testing purposes, but still, no changes. Then, to rule out any extensions causing the issue, I set up a new PC. Unfortunately, despite having taken all these steps, the problem persists.
Automatic translation:
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1 month ago
Dear cornix,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Bets.io Casino.
I checked the website and it seems accessible
Please allow me to ask you a few questions, so I can better understand the situation.
- Does the issue persist?
- Have you contacted casino support via support@bets.io? With what result?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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1 month ago
Translation
Of course, I'm still in touch, and initially within a day some solutions were suggested, all implemented, and other things were tried out. I haven't heard from them for 4 days now. I suggested that they create a new account for me and transfer my credit. Because I suspect it's because of the account. Since the error only occurs after logging in, on various devices. With open ports (all). Different browsers, different networks, i.e. tried with friends. So I can actually rule out an error on the client side.
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1 month ago
I apologize for not replying sooner. The files behind the link seem to be restricted.
Could you make them available or forward the most relevant details to my email at tomas@casino.guru?
I apologize for the inconvenience.
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1 month ago
Thank you very much, cornix, for providing the necessary information. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
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1 month ago
Hello, cornix!
Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.
I would like to invite the casino to give them a chance to explain their side of the situation.
Thank you!
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1 month ago
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
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1 month ago
We have decided to extend the timer for one more week, as it seems like we are establishing the contact with the casino.
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1 month ago
Translation
Hello, you can now register again, but my credit is now gone. According to support it would be in BNB currency. However, I cannot select the currency and therefore cannot use it. This has been going on for 2-3 days now, support knows about it. Since then it's been a case of waiting again.
P.S.
I haven't changed anything in my setup
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3 weeks ago
I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will close the complaint as "unresolved" which will decrease the casino rating. I understand this isn't a satisfactory solution to your issue. However, the change in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. Also, the casino is not licensed, so I cannot recommend you to contact any Gaming Authority. Please let me know if you need help with anything regarding the case or if casino will try to contact you (pavel.k@casino.guru). I am sorry I could not be of more help.
Best regards,
Pavel K
Casino Guru Team
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