The player from Austria had issues with Bets Amigo Casino, which had confiscated 2080 Euros from his account, alleging cheating. Despite having completed account verification and a new request for his bank card details, the player's balance was reportedly erased. The player claimed to have won the amount through sports betting. However, as the complaint pertained to sports betting, which was outside our purview, we were unable to assist further and had to reject the complaint.
Bets Amigo Casino - Player’s winnings have been confiscated.
Amount: €2,080
Bets Amigo Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.5
Bets Amigo Casino has a Safety Index of 3.5, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
7 months ago
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7 months ago
Translation
Hello!
Betsamigo has stolen 2080 Euros from my account, claiming that I have cheated.
This is all completely fabricated.
I have never experienced anything like this.
Account verification was already completed, yet yesterday, they asked me to send my bank card.
Today, hours after successful verification, I received an email stating that my balance had been erased.
Automatic translation:
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7 months ago
Dear David77788,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please specify if you accumulated your winnings with or without an active bonus?
Which games did you play? Were they slots, live casino games, or did you participate in sports betting?
Could you kindly forward me the email you received from the casino after your winnings were confiscated? My email address is veronika.l@casino.guru.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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7 months ago
Translation
Hello Veronika!
I have been playing at the LCS casinos (lapilanders, nordscasino, nucleonbet, bonusbet) for a long time.
But betsamigo clearly cheated me, I made very high losses there and now wanted to cash out for the first time.
I didn't win much with the active bonus until I finished the bonus campaign.
had played at least 5000 and then had a balance of 2080 euros.
Everything about sports betting.
Betsamigo is citing some terms and conditions that are completely fictitious because I have been playing at the lcs casinos for years and have never had any problems!
I will forward the emails to you.
Thank you very much for your help!!
Automatic translation:
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7 months ago
Thank you for the update.
As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint.
Thank you very much for your understanding.
Best regards
Veronika
