Bets Amigo Casino - Player requests a refund of the deposits.

27-12 ive registered at the casino. Ive played like +- 1000euro.

28-12 my account has been closed.

The reason is im a dutch citizen. They are offering games and send promo emails to dutch players. They do not have a dutch KSA liscense. There for they are not allowed to let dutch play.

When they found out they closed my account without any notice.

Im obliged to get a refund of all my deposits. But there is no communication at all.

L.c.s casino's are already being investigated and have gotten warnings and fines by the dutch regolators. But they just keep offering games and send promo emails to dutch players so it seems it is legit to play there. They still offer the option Netherlands to register. This should be removed a d dutch should be blocked.

If you would win and wanted to withdraw winnings they would block your account cause its not allowed. In my case they blocked my account without even a notice.

Dutch should avoid this casino and report to the Kansspelautoriteiten.

Dear Sabine1984,

Thank you very much for submitting your complaint. I'm truly sorry to hear about your issue.

However, I'd like to inform you that we accept the situation when the casino allows players from restricted countries to open an account as long as they don’t use this as an opportunity to later cancel the player’s legitimate winnings. Simply said – if the casino allows players from restricted countries to deposit and play, they should pay out their winnings as well.  

Therefore, I would like to emphasize, that we investigate further and help only those players, whose funds (or winnings) have been confiscated due to being from a restricted country. Could you please advise how much was the balance on your account when it got blocked?

Looking forward to hearing from you.

Best regards,

Petronela

There was not any money in my account. My bank frozed my account telling its a illegal casino and I should report to the KSA.

LCS limited is already being warned they should not let dutch people play.

https://www.google.com/amp/s/www.gamblingnews.com/news/ksa-asks-lcs-limited-to-leave-the-netherlands-at-once/%3famp

Let this be a warning for all dutch not to play at illegal casinos.

If you confront Betamigos it takes ages for them to respond. They will tell you its the players responsibility to know if its legal or not in your jurisdiction to play and there for you dont get a refund.

This is not true it is the casinos responsibilty to block dutch players. They still target the dutch market, sent promo mails even show netherlands as a register option. They dont exclude dutch in their excluding list etc.

They are just in the wrong. If you cant help just let this be a warning to all fellow dutch ... dont play at this casino. They hide behind there T&C that doesnt apply here.

They let you play and then close your account without any notice.

Thank you, Sabine1984, for your reply and all the information. As I mentioned earlier, we at Casino.Guru don’t deal with complaints related to licensing regulations and policies. I understand your point, but, sadly, we’re not in a position to help you. We are an independent database of online casinos, that acts as a mediator in resolving players’ disputes. We have no authority to enforce the legality of rules. However, we definitely leave this thread visible for all the players and all your insights can help the others to decide accordingly.

I wish I could be of more help. Is there anything that we could try to assist you with?

I understand. Thanks let it be a warning for all other players.

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.