The player from Germany had faced a delay in receiving a promised refund of €355.00 from Betsamigo due to a self-ban from a partner casino. Despite having been informed that the refund would take 1-2 days, the player hadn't received it. After discussing the situation with us, she had decided to wait for another day. Later, she confirmed that she had received the refund, and we had marked the complaint as resolved.
Bets Amigo Casino - Player has delayed refund from the casino.
Amount: €355
Bets Amigo Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.5
Bets Amigo Casino has a Safety Index of 3.5, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
9 months ago
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9 months ago
Translation
Betsamigo promised me a refund of €355.00, as I was previously banned from a partner casino due to gambling addiction and stated that I would like to be banned from all partner and sister casinos. Betsamigo told me on March 7th that the payment was sent and it would take 1-2 days. Unfortunately, I have not yet received the refund of €355.00!
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9 months ago
Dear Lesa,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Bets Amigo Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
Please understand that refunds issued by the casino might take longer to appear in your bank account. According to our experience refunds can take up to 30 days, and in more extreme cases up to 90 days.
I am positive that if the casino promised you they would refund you your deposits, you'll receive your money eventually.
I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Tomas
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9 months ago
Translation
Thank you for your quick reply. Betsamigo told me that the refund had already been processed and transferred. Unfortunately I haven't received anything yet. By law, international bank transfers cannot take more than 2 days. I believe that Betsamigo may not have made the payment yet. I'll wait until tomorrow and would be grateful if you could help me again if necessary to solve this case
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9 months ago
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I have received the refund and you can close the case
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9 months ago
Dear Lesa,
I'm glad to hear that your issue has been resolved successfully, and our estimates were too pessimistic. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
