Betroom 24 Casino - Player’s account has been blocked.

A couple of days ago I registered at this casino. I made the most ordinary bets, it turned out that almost all of them turned out to be winning. The balance amount was growing. The day before yesterday, I put on a withdrawal of $ 400. The conclusion was not processed and today they just sent a letter about blocking for unknown reasons. I didn't break any rules of the site. They also do not respond to mail, and the support chat on the site is disabled for me when I try to talk to them. All this is an outright scam. I ask the casino guru's management to sort out my case.

Dear Karagaevs,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if you’ve completed the account verification successfully? Were your winnings accumulated with or without an active bonus, please? Which games you’ve been playing (live games, slots, or multiplayer)?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello. Yes, I have successfully passed the verification procedure and even twice! I didn't use any bonuses at all. I was just betting on sports. Almost all bets were winning, the balance went up and I got blocked without finding out the reasons!

Thank you very much, Karagaevs, for your reply. Since you have confirmed that the issue is purely related to sports betting, I’m afraid we won’t be able to help you.

I’m truly sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. As I mentioned earlier, since we don’t have a branch dealing with sports betting yet and enough insight to take on this kind of dispute or judge it appropriately, we are forced to reject your complaint in the end. I really wish I were of more help.