Betroom 24 Casino Review

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Withdrawal limits

per month

€5,000

per week

€2,500

Owner Mirage Corporation N.V.

Established 2020

Estimated annual revenues

< $1,000,000

Licensing Authorities

Curaçao (ANT)

OverviewBonusesUser reviews50Safety Index explainedDiscussion13Payment methods52

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Betroom 24 Casino Review

We've thoroughly reviewed Betroom 24 Casino and gave it a Below average Safety Index. This casino has some good qualities, but also a lot of negatives because of which it's better to play elsewhere. In our review, we've considered the casino's player complaints, estimated revenues, license, games genuineness, customer support quality, fairness of terms and conditions, withdrawal and win limits, and other factors. So, if you were ever wondering whether this casino is safe and legit or a scam, read the full review below to learn more.

According to our research and estimates, Betroom 24 Casino is a smaller online casino revenue-wise. The revenue of a casino is an important factor, as bigger casinos shouldn't have any issues paying out big wins, while smaller casinos could potentially struggle if you manage to win really big.

We have found one relevant complaint about this casino. Because of this complaint, we've given this casino 93 black points. You can find more information about the complaint and black points in the 'Safety Index explained' part of this review.

There are also some unfair Bonus Terms and Conditions, which might cause you issues if you decide to take advantage of the casino's bonuses or promotions. Because of this, we advise you to look for a casino with fair rules or at least pay special attention to this casino's Terms and Conditions if you decide to play at it.

As we already mentioned, Betroom 24 Casino has a Below average Safety Index. That means that while it's not completely bad, it does have some negative qualities because of which it's advisable to look for a better online casino to play at.

Bonuses

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Payment methods

Show all (52)

Withdrawal limits

per month

€5,000

per week

€2,500

Games
Show all

Slots

Roulette

Blackjack

Betting

Video poker

Bingo

Baccarat

Jackpot games

Live games

No poker

Craps and dice

Keno

Scratch cards

eSports betting

Crash games

Language options

English website

All languages (4)

English customer support

English live chat

Game providers
Show all (83)
Game providers (83)

Positives

Deposits by cryptocurrencies are accepted
Live dealer games are available

Negatives

Limited responsible gaming options
Live chat is available 24/7, but not for all languages
Maximum withdrawal limit also applies to progressive jackpot wins
Not all payment methods are available for all countries

Interesting facts

Small international casino
The company focuses on both casino and sports betting

Author & Guarantor: Ayberk Ayan Last updated: 30 Oct 2023 Anything incorrect or missing? Let me know

Betroom 24 Casino bonuses

Browse all bonuses offered by Betroom 24 Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

User reviews of Betroom 24 Casino

This is a place to share experience with Betroom 24 Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Great

Rated by 50 users

Very positivePositiveNeutralNegativeVery negative

Do you have any experience with this casino?

Write a review

Casino Guru

We want players to understand gambling.

Jak0b

Novice

• 1 week ago

Betroom24 stands out in the world of casinos. They are incredibly generous with their bonuses and offer numerous chances to win. And not to forget their customer service, which is among the best. They are fast, always available online and super helpful. And as if that wasn't enough, their withdrawal process is lightning fast and only took a few minutes for me!

TopGun24

Novice

• 1 week ago

Betroom24 is a gem among online casinos. With a vast array of games spanning slots, table games, and live dealer options, boredom is simply not an option. But it's not just about the games; Betroom24 showers its players with generous bonuses and promotions, ensuring every visit is packed with excitement and opportunity. Plus, their customer service is top-notch, providing quick and helpful assistance whenever needed. For a thrilling and rewarding gaming experience, Betroom24 is the go-to destination.

miguel1976

Novice

• 3 weeks ago

I personally thoroughly enjoy playing at Betroom24 I find they have a good selection of games but not too many that it's overwhelming and too difficult to pick one to play.

Good selection of games
Quick support

mikkael

Novice

• 1 month ago

Amazing support, fast withdrawal. Documents approved with in hour, asked for withdrawal that was approved in less than hour and money was on my account few minutes after that and that was on Sunday.

liamxxx

Novice

• 1 month ago

I'm a new player here on Betroom24, and only deposited two times. with that said, so far I really like this place mostly because of the withdrawal time. I managed to win a good amount both times and withdrew. It took around 30 minutes both times which almost never happened to me. Also very chill design and only positive emotions from their live chat. Very good casino with a great library of games!

giannis400

Junior Adept

• 1 month ago

I had since the summer of 2022 to visit the casino, I entered 2 times in the last few days and I am crying my money. Unbelievable incidents, visits to at least 10 well-known providers, almost all of the slot machines were stuck. When the third scatter was going to appear the game crashed, the games don't run smoothly, there is no chance to make a combination as we know, the flow in the games is not smooth. I haven't seen anything like this in 15 years, the guru rating is justified. Stay away, more chances you have to win the joker

bad rtp
Games keep crashing

Freudstein

Apprentice

• 3 months ago

Player name: Freudstein

A top-class casino
Casino Guru 3.7 ranking is absolutely incomprehensible
I have not played a better casino in 20 years of casino experience!!!

An update of reputation to at least 8 from Casino Guru
would be desirable

Numerous deposit and withdrawal methods
Zahlreiche Ein und Auszahlungsmethoden
The best providers
Die besten Provider
Fast, helpful, friendly and competent live chat agents
Schnelle , hilfsbereite , freundlich und kompetente Live Chat Agenten
VPN allowed
VPN erlaubt
Winnings are processed within a few hours and are then credited to the account (flash payouts)
Gewinne werden innerhalb weniger Stunden bearbeitet und sind dann auch auf dem Konto Gutgeschrieben (Blitzauszahlungen)
Fast verification
Schnelle Verifikation
Very good and clear page design
Sehr gut und übersichtliche Seitengestaltung
No Wagering Free Spins (Payout Max 50 Euro)
No Wagering Freispiele (Auszahlung Max 50 Euro)
Games run stable and clean, no internal errors
Spiele laufen Stabil und sauber keine internen Fehler

So far I haven't had any negative experiences
Bisher habe ich keine Negativen Erfahrungen

noaahh857

Novice

• 3 months ago

Betroom24 is the real deal, folks! Been rolling with them for 3+ years and it's just epic. They're top in treating wagers right -- talking a whooping highest % back! Games are elgit fair, no funny business.
As a seasoned gambler, I've had some mind-blowing sessions here. Sticking with these champs for the long haul, no doubt! Most recommended casino ever.

Legit games
Good RTP
Good bonuses

Svitlanaa

Novice

• 3 months ago

There is a lot to appreciate about Betroom24. For starters, the customer service overall is excellent, they are quick and considerate and I’ve never had an issue go unresolved. The variety, quality & win probability of their games is what brings me back every time.

Customer service
VIP program
VPN friendly

mpoumpou

Advanced Novice

• 6 months ago

Great casino instant withdrawals. I managed to withdraw 900 euros in total without any problems at all many options of benefits and the main thing is vpn friendly so there is no restriction on the game

Instant withdrawals
Άμεσες αναληψεις

Hugo1996

Novice

• 7 months ago

I rarely win anything right away, but it's all a matter of luck :) Nevertheless, I always get a lot of positive emotions from the process of playing. This casino offers a huge selection of games, there are all the top providers and the most important thing is that everything is transparent. The payouts are quick, and there are several convenient methods to withdraw funds. In general, I recommend this casino

Payouts are quick
Good RTP

Fionaa

Novice

• 9 months ago

Large selection of games, great rakeback & cashback percentage, many different cryptocurrencies for deposit as withdrawals. The support is fast. I went thru KYC within 1 day.

kevinn

Novice

• 10 months ago

Thus is honestly the beat casino, they are so so generous with bonuses and I have never experienced bad customer service.
Withdrawl is quick..
Also I love their VIP system.

VIP revards

julianmoncu

Novice

• 10 months ago

I have played in many casinos, but this one is the best. I like everything ! The choice of slot machines is huge and very varied, frequent winnings, fast withdrawal of winnings, support does not keep you waiting long, all for a pleasant pastime and a good opportunity to increase your profit!

Nice sports betting site
Beau site de paris sportifs
Every day you receive rewards
Chaque jour, vous recevez des récompenses

slotroxx

Visitor

• 11 months ago

So far I got all my withdrawals quickly transferred.. they have a lot of favourite slots, I'm also happy with the bonuses, the only thing I miss is the sports betting bonuses. I hope they add them soon

Fast withdrawals
Good casino bonuses

No sport welcome bonus

damian_gul

Novice

• 11 months ago

Great live chat service that always provided me with a solution instead of a conclusion. Quick and almost immediate response always instead of keeping me waiting for whole day and then eventually just disconnected.

Live support
Fast withdrawals
Welcum bonus

No PL language avalible

RMacheev

Advanced Novice

• 11 months ago

No fair casino! Bonus terms unfair. You can only withdraw 5 times the deposit amount. Achieved VIP status and doesn't feel like a VIP.. Waiting hours or days for email from manager! RTP very bad! Don't recommend anyone to play here! The only good thing is the support! But we don't open an account in a casino to have a nice chat, but to have fun.

Live support
Live support
Deposit Methods
Einzahlungsmethoden

No fun because RTP is very low
Kein Spaß vorhanden weil RTP sehr gering
Unfair Bonus Terms
Unfaire Bonusbedingungen

stefko20020

Visitor

• 1 year ago

By far the best online casino. Their slot machines will actually pay out. As for the support, it is one of the best. The payout usually comes the same day or the day after you submitted the withdrawal, I didn't have any problems with the verification, it was done the same day I sent the documents .Not long ago they re-added Playngo provider, which is my favorite. So you should definitely check out this casino.

Fast verification
All best providers
VPN allowed

domoumario

Visitor

• 1 year ago

Betroom24 is really amazing, even better now when they put the sportbet and I can bet matches. I had really fun time during the world cup. The withdrawals are very fast and they made me a VIP player so I receive rewards weekly that is amazing.
Great live chat support. Thumbs up.

kozeljn96

Novice

• 1 year ago

The casino is great. A variety of slots and manufacturers is just a bomb. I play a lot of slots. Free spins drop out and bonus spins. Payments are not always immediate, but are derived from the written rules. Checked everything ok.
Liked the online help.

Leo84

Novice

• 1 year ago

I really enjoy playing at Betroom24. It's great that VPN is allowed, the bonuses and games are excellent.
Furthermore, they accept both fiat and cryptocurrencies, so I really enjoy using it because of the simplicity it offers.
Their daily tournaments are really excellent in my opinion.
I enjoy them all the time.
Withdrawals were super fast

VPN allowed
VPN erlaubt
fast withdrawals
schnelle abhebungen
large selection of games
große auswahl an Spielen

alterburn

Apprentice

• 1 year ago

My account was blocked without explanation. There are more than 300 euros left in the account.
They do not allow me to log in to my account, tech support does not respond to my emails, the chat on the bookmaker's website blocked me.
I have passed the verification, I have not violated the bookmaker's rules, I have not used the software to bypass the bookmaker.
Update for betroom24 29.01.2023
What scam are you talking about? Fraudulent actions just happened on your part. Closing an account for no reason and analyzing the situation without requesting documents and passing verification. What are you talking about here anyway? At least they paid a deposit. You have completely appropriated the funds in my account and closed access to it. Your technical support blocked me in the chat and does not answer letters. Who is the scammer here, if not you.

a lot of esports
there are cryptocurrency deposits

they blocked accounts without explanation
the chat on the bookmaker's website blocked me
tech support does not respond to emails

Betroom 24 Casino

Hi there,

We respect every player equally on our casino but have in mind that we have security mechanisms to prevent any kind of fraudulent activities that might come to minds of players with bad intentions.

Betroom24 Team

Boss78

Junior Adept

• 1 year ago

Be careful here guys, I have registered here and played after I won requested withdrawal and they did not pay me over 3000 CAD

Games from many providers

everything here is negative

Betroom 24 Casino

Hi there,

Thank you for your comment although it is a total nonsense and we are wondering what leads you to write such things. We would kindly invite you to go ahead and open a complaint if you believe we owe you anything.

Casino.Guru We are really surprised that you allow such reviews to be published as it nothing else as showing us as a "bad" casino although we try hard to do opposite. If there is any chance to remove such comments we would appreciate it.

Betroom24 Team

Adi59

Unregistered user

• 1 year ago

Great new licensed casino. Bonus terms and conditions are very clear and prevent players from making mistakes. This is very different from other casinos. The player support in the chat is at a very high level they always help and if you ask well they will offer a free bonus or one with good conditions. I recommend everyone to try their luck at this casino.

Bonus no wager

Deposit from $20

user

Unregistered user

• 1 year ago

Take into consideration the fact that if you deposit 100 euros with a welcoming "no wager" bonus active, you are only allowed to withdraw 5x your deposit. The rest of the money that you win, they simply keep them. Imagine winning 5000 euros just to withdraw 500 !

Betroom 24 Casino

Hi there,

Thank you for your comment. Have in mind that first deposit bonus comes with No wager Requirements so you do not need to wager hours and hours to complete your bonus wager to be able to make withdrawal. We do not have that "old school" bonuses and our players just love our new bonus concept.

Looking forward to see you around!Betroom24 Team

space

Novice

• 1 year ago

One of the best online casino sites I have seen so far, I really enjoy playing there. It's easy to navigate and simple to find what you want. They have all the games that you need.

fast withdrawal
crypto friendly

Rrosen8

Visitor

• 1 year ago

Great Casino! Amazing design and easy to find everything on the desktop, but also on the mobile. Great selection of slots, and the sportsbook is Amazing. Fast support and easy payments!

marlon88

Unregistered user

• 1 year ago

Nice easy casino, good games, good slots, fast cashout, instant deposits and all

Many games

Miss Playngo

dolphermur

Visitor

• 1 year ago

The games are amazing and all transactions went well for me. I have been playing with them for a while now and I can say yes for all players old and new. You get some benefits every day. They recently added a sportsbook here. I enjoy in this casino and recommend it to everyone.

Mohogod

Visitor

• 1 year ago

My rating is 1 out of 5

I made first deposit 50 EUR , lost my balance, after that I made a deposit 25 EUR and won. Made withdraw of my balance

Withdraw option: SkrillWithdrawal
Amount: 46.57 EUR

After approximately 6 hours i received an email

Hello Ivanna,

Please note your account is under security review and is currently deactivated.
While Security Review is in progress, please provide us with next documentation for account verification

- a high quality photo of your Passport
- a selfie photo holding your Passport in your hands
- a document as a proof of residence (bank statement, any utility bill - should be under your name and not more than two (2) months old)
- a screenshot of your Skrill account with your personal details clearly visible (account info section with your name, address...)
- Proof of Funding (Skrill Transaction Report with all transactions visible in past 30 days)

Thank you for your understanding and cooperation in advance.

Sincerely,
Betroom24 Security Team

I sent all requested documents, after security team review i received another email

Hi Ivanna,

thank you for your uploaded documentation. We still require following missing documentation:

- high quality photo of front and back side of creditcard ending *4417 (mastercard)
(First and last four digits need to be visible, middle eight numbers can be masked)

- high quality photo of front and back side of creditcard ending *0186 (visa)
(First and last four digits need to be visible, middle eight numbers can be masked)

Thank you kindly for your cooperation in advance.

Best regards,
Betroom24 Security Team

I have sent screenshots of requested VISA (virtual) and MASTERCARD (virtual) and received next email

Hi there,

Please note we can not accept screenshots of your virtual cards as an official document for KYC purposes.

Please send us high quality photo (not screenshots) of mentioned credit cards (Front and Back) in physical form side with your name and surname written on it. In addition we will require Selfie Photo with your Mastercard and Visa card.

Please contact your credit card issuer for additional information. It is necessary for us to have mentioned photos so your account can be verified.

Betroom24 Security Team

I am unable to provide high quality photos since cards do not exist in physical form cards are issued in smartphone app. So I am unable to fulfill Betroom24 requirements

The result:
Account under security review and is currently deactivated
Casino do not withdraw 46.57 EUR

Ladies and Gentleman please think twice before making a deposit to this casino.

This is a one-way ticket casino, developed only for deposit, not for withdrawal.

many payment methods
many providers

do not withdraw 46.57EUR after providing Passport , selfie, proof of residence, skrill account details, proof of funding, screenshot of my virtual cards
Betroom24 states that average withdrawal time is 4 hours, however in reality this casino does not withdraw money at all.

Betroom 24 Casino

Hi there,

Sven here on behalf of Betroom24.

Please note your username is under security review. Whether you think we would blame our casino for taking your deposit away without being sure you have breached certain general T&C we kindly offer you to open complaint here on casino.guru and we can come to conclusion with your case.

We respect our players and we are looking forward to meet highest standards in now days competitive online casino environment.

On the other side we do not allow players to any manipulation in the "house".

I would kindly ask Casino.Guru to remove such comment as it gives a really bad review on Betroom24.

Sven
Betroom24 Team

Safety Index of Betroom 24 Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Betroom 24 Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:Below average5.6/10

Small to medium-sized casino, based on our research and estimates

We consider the casino's T&Cs to be unfair

Not found on any relevant casino blacklist

Average value of withheld winnings in player complaints in relation to the casino's size

We also considered other factors, which had a slightly negative impact on the casino's Safety Index

The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Unfair terms and conditions

This casino forbids certain betting patterns or strategies when playing with bonus funds, but we have not witnessed this rule being used against players yet.

Other factors

Low withdrawal limit: €5,000 / month

Complaints about Betroom 24 Casino and related casinos (12)

12All0Opened1Not solved3Solved8Rejected

Complaints directly about Betroom 24 Casino

Unjustified complaint

Disputed amount: €2,399

Player's account suspended due to deposit origin issue.

The player from Germany had his account suspended due to his inability to provide proof of ownership for funds that had been deposited via Neosurf vouchers. The suspended account had contained a balance of €2,400. Despite having offered KYC-verified MyNeosurf and images as proof, the account had remained suspended. The player's emails had been ignored. After an investigation, we had determined that the player's inability to provide proof of purchase for the Neosurf vouchers, along with the casino's allegations of fraudulent activities, had left us with no other options to assist. Furthermore, the significant time delay in the player's complaint and previous issues related to Neosurf vouchers being used for fraudulent actions, had led us to reject the complaint.

Read moreRead less

Submitted: 12 Nov 2023

Unjustified complaint

Disputed amount: €210

Player was accused of opening multiple accounts.

The player from Germany deposited 200 euros at Betroom24 on June 9th and won 210 euros. However, the casino suspended their account, alleging a breach of terms related to multiple accounts. The player disputes this claim, stating they have only one account that is more than 2 years old. We ended up rejecting the complaint as the casino provided relevant evidence supporting its claims of duplicate accounts.

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Submitted: 10 Jun 2023

Unjustified complaint

Disputed amount: €510

Player was accused of opening multiple accounts.

The player from Germany was accused of opening multiple accounts. We ended up rejecting the complaint as the casino provided relevant evidence supporting its claims.

Submitted: 10 Jun 2023

Unresolved Our verdict

Against fair gambling

Black points: 93

Disputed amount: €350

Player's bonus winnings have been confiscated.

The player from Greece had his winnings voided due to a rule requiring a prior deposit in the last seven days before redeeming any promotional offer. We ended up closing the complaint as ‘unresolved’ because we consider the casino's decision to be against fair gambling.

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Submitted: 05 Mar 2023

Unjustified complaint

Disputed amount: €300

The player's account got blocked.

The player's account got blocked without any explanation. The casino explained the player's account was blocked due to delaying rounds while playing with a bonus. After receiving evidence from the casino we concluded the casino was right.

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Submitted: 29 Sep 2022

Other

Disputed amount: $904

Player’s account has been blocked.

The player from Russia had his account blocked without further explanation. We rejected this complaint as it was sports betting related.

Submitted: 10 Aug 2022

Player stopped responding

Disputed amount: 30,000 kr

The player's withdrawal is delayed.

The player's withdrawal is delayed for 2 days. The complaint was closed as the player stopped responding.

Submitted: 14 Jul 2022

Player stopped responding

Disputed amount: €250

Player’s requesting a refund.

The player from Germany is enquiring about a refund since deposit limits, requested in sister casinos, haven’t been enforced. We rejected the complaint because the player didn't respond to our messages and questions.

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Submitted: 17 Feb 2022

Resolved Our verdict

Case closed

Disputed amount: €1,950

The player's winnings were voided.

The player from Germany had raised a complaint about his winnings being voided by Betroom 24 Casino, citing a breach of bonus terms. The casino had claimed that the player consistently claimed deposit bonuses, which they considered as bonus abuse. The player had argued that he made several deposits without winning anything and questioned the fairness of the casino's practices. The casino maintained their stance, stating their terms were clear and the player violated them. Despite our team's attempts to mediate, the casino refused to pay the player's winnings. We labelled the complaint as 'unresolved' due to the casino's decision being against our Fair Gambling Codex. The casino later provided evidence that the player agreed to an offer, leading us to consider the issue as resolved.

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Submitted: 09 Jan 2022

Resolved Our verdict

Case closed

Disputed amount: €3,250

Player’s bonus winnings have been voided.

The player from Denmark had been accused of breaching bonus terms by purchasing in-game features. The casino, Betroom24, had insisted that the player violated their terms and conditions, even after the player had completed the wagering requirements and requested a withdrawal. The player had argued that the casino's terms were unclear and unfair. Despite our team's efforts to mediate the situation and suggest a fair resolution, the casino had maintained its stance and refused to pay the player's winnings. Eventually, the casino and the player reached a mutual agreement, and the case was closed.

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Submitted: 23 Nov 2021