Jannete, a skilled Casino Analyst at Casino Guru, dedicates her time to sourcing and gathering the latest information about online casinos. Her primary task is continuously updating our casino database, guaranteeing the inclusion of precise and reliable data for our users. In her university years, J...
OverviewSafety and fairnessGamesBonusesPaymentsCustomer supportUser reviewsDiscussion
Jannete H.
Author
Jannete Hills
Casino Analyst
Jannete, a skilled Casino Analyst at Casino Guru, dedicates her time to sourcing and gathering the latest information about online casinos. Her primary task is continuously updating our casino database, guaranteeing the inclusion of precise and reliable data for our users. In her university years, J...
Before you sign up at Betroom 24 Casino, here is what our team of casino experts found. We used our casino review methodology to look at what it offers and how it measures up. A range of factors, including the casino's Terms and Conditions, licenses, player complaints, support, and limits, were all checked by our team. This helped our reviewers see how safe and fair this casino really is.
Our findings went into the casino's Safety Index. This is our score for how safe and fair an online casino is. As the Safety Index rises, the probability of encountering problems while playing or making withdrawal lowers. Betroom 24 Casino has a High Safety Index of 8.8, thus, it is a recommendable option for the majority of players as far as fairness and safety go. Carry on reading our Betroom 24 Casino review to make an informed decision whether or not this casino is the right fit for you.
Is Betroom 24 Casino fair and safe? Safety Index explained
To determine a casino's Safety Index, we use a detailed formula that considers a multitude of information gathered and assessed during our comprehensive review process. These include the casino's T&Cs, complaints from players, estimated revenues, blacklists, and many others.
In our review of Betroom 24 Casino, we read and assessed Terms and Conditions of Betroom 24 Casino in-depth. We did not uncover any rules or clauses that we consider unfair or predatory. This is a positive sign, seeing as any such rules could be exploited in order to avoid paying out the players' winnings to them.
Betroom 24 Casino is a medium-sized online casino based on our estimates or collected information. In relation to its size, it has a very low value of withheld winnings in complaints from players (or it has not received any complaints at all). We factor in a correlation between casino's size and player complaints, because we realize that larger casinos typically tend to receive more complaints on account of increased player count.
To our knowledge, Betroom 24 Casino is absent from any significant casino blacklists. Casino blacklists, such as our own Casino Guru blacklist, may indicate mistreatment of customers by a casino. Therefore, we recommend players consider these lists when selecting a casino to play at.
All of that, together with other factors considered in our review, has resulted in Betroom 24 Casino having a Safety Index of 8.8, which is a High value. This casino is a recommendable option for most players who are in search of an online casino that is committed to fairness.
Note: To the best of our knowledge, Betroom 24 Casino is associated with 5 other online casinos. The Safety Index of Betroom 24 Casino takes into account the qualities of all the interconnected online casinos. Due to the link to other casinos, this casino has scored a higher Safety Index than it would have on its own.
Terms and Conditions of Betroom 24 Casino evaluated
As part of our review, we read each casino's Terms and Conditions and check how fair they are. In T&Cs of many of them, we uncover clauses and rules which we consider unfair or outright predatory, as they give the casino the possibility to justify not paying out winnings to players in certain situations.
We did not find any unfair or predatory rules in the Terms and Conditions of Betroom 24 Casino during our review.
Complaints from players about Betroom 24 Casino
When it comes to our casino reviews, player complaints matter a great deal. They help us understand the real issues players face and how each casino deals with them. When calculating each casino's Safety Index, we consider all complaints submitted through our Complaint Resolution Center, as well as ones we collect from other sources.
We haven't found any complaints directly about this casino, but we have one complaint about a related casino in our database. Because of this complaint, we've given this casino 0 black points.
Betroom 24 Casino user reviews and feedback
On Casino Guru, players may evaluate and review online casinos to express their ideas, feedback, and experiences. Based on this information, we calculate a total user satisfaction rating that spans from Terrible to Excellent.
Based on the 25 user reviews of Betroom 24 Casino in our database, it has a Great User feedback score. Read the reviews in the 'User reviews' part of this page to learn more.
Note: User reviews may not fully reflect the casino’s quality, as some casinos may try to write fake reviews to improve their user feedback score, and there may also be unhappy players writing multiple negative reviews to worsen the casino’s reputation. We try our best to filter them out and generate an unbiased user feedback rating. Nevertheless, we do not consider user feedback when calculating the Safety Index.
Company information and licenses of Betroom 24 Casino
Betroom 24 Casino is in the ownership of MOONSEEKER SRL and has an annual revenue estimate greater than $1,000,000. This makes it one of smaller online casinos on our scale.
Betroom 24 Casino holds a gambling license in Comoros issued by Anjouan Gaming.
Withdrawal limits, win limits, and payment method options
Online casinos frequently impose limitations on the amounts players can win or withdraw. While these are generally high enough not to impact the majority of players, several casinos do impose quite restrictive win or withdrawal limits. That is why we always check these when reviewing casinos. The table below shows the casino's win and withdrawal limitations.
Withdrawal limits
Win limits
EUR 2,500 per week
No win limit
EUR 10,000 per month
USD 2,500 per week
USD 10,000 per month
NOK 25,000 per week
NOK 100,000 per month
CAD 2,500 per week
CAD 10,000 per month
AUD 2,500 per week
AUD 10,000 per month
Note: It's possible that some of the payment methods listed may not be used for both deposits and withdrawals. Moreover, the availability of certain payment methods may change depending on your country.
Support and language availability
When evaluating an online casino, we take a close look at the languages supported and the customer support channels provided. In the table below, you can see an overview of language options at Betroom 24 Casino.
Language
Website
Customer support
Live chat
English
24/7
English
24/7
German
24/7
French
24/7
Norwegian
24/7
Our team contacted the customer support during the review process to gain an accurate picture of the quality of the service. Customer support is crucial to us because it can be very useful in resolving problems with player's account, registration at Betroom 24 Casino, withdrawals, and other potential areas of concern. When we tested Betroom 24 Casino's customer support, we found it to be good.
Betroom 24 Casino casino games and slots
Betroom 24 Casino gives players an option to play these types of games: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, Virtual sports, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.
The casino's game library includes titles from 90 providers. This includes NetEnt, Novomatic, Nolimit City, Apricot (Microgaming), Playtech, Play'n GO, Merkur Gaming, Blueprint Gaming, IGT, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Red Tiger Gaming, Thunderkick, Betsoft Gaming, Big Time Gaming, Playson, iSoftBet, Amatic, ELK Studios, Evoplay, Ezugi, Push Gaming, BGaming, GameArt, Endorphina, Habanero, Spinomenal, 1X2 Gaming, Booming Games, Tom Horn, Iron Dog Studio, Relax Gaming, Lucky Games, Smartsoft Gaming, FBM Digital Systems., Fantasma Games, Digitain, Bluberi Gaming, Qora Games, Swintt, Felt Gaming, Win Fast, Amigo Gaming, Slotmotion, Spinmatic, BF Games, Betixon, Aviatrix, Spribe, Gamomat, OneTouch, Kiron Interactive, Arcadem, Golden Race, Revolver Gaming, Triple Profits Games (TPG), Reevo, Foxium, Mascot Gaming, Amusnet, Givme Games, PG Soft (Pocket Games Soft), Salsa Technology, Oryx Gaming, Real Dealer Studios, Atomic Slot Lab, VoltEnt, Synot Games, Fugaso, Stakelogic, King Show Games, Caleta Gaming, Peter & Sons, AvatarUX, Fazi, Esa Gaming, Imagine Live, 3 Oaks Gaming, Kalamba Games, Popiplay, Shady Lady, Golden Hero, Games Global, Just For The Win, EGT Digital, Barbara Bang, Hacksaw Gaming, Asia Gaming.
Betroom 24 Casino bonus offers and codes
Online casino sites offer bonuses to attract and retain players, as an incentive to register a account with them and begin playing. The most prevalent bonus types are no deposit bonuses (or free spins) that you can get simply for registering an account, and deposit bonuses that are given out after making a deposit. Casinos also offer promotions like loyalty programs, welcome sign-up bonuses, and bonus codes.
We currently have 3 bonuses from Betroom 24 Casino in our database, which include:
100% up to $250 and 25 extra spins
50% up to $500 and 50 extra spins
100% up to $250 and 25 extra spins
Kindly take note that only players from specific countries may be eligible for some of these bonuses. To find out which bonuses you can claim, see the 'Bonuses' segment of this review.
Read more
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Company info
Owner
MOONSEEKER SRL
Operator
MOONSEEKER SRL
Established
2020
Estimated annual revenues
< $1,000,000
Safety and fairness
Safety and fairness
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Betroom 24 Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Key metrics
Terms and conditions
Fair
Issues found: 0
We go over the terms and conditions of each casino and look for unfair rules that could potentially be used against players. Any clauses we consider to be unfair result in a lower Safety Index for the casino.
Casino size
Small to medium casinoMedium group
Bigger casinos are generally safer for players, because their high revenues allow them to pay out even very big wins without any issues and their quality has been proven by a large number of players. We take into account estimated revenues over the last 4 years and also consider revenues of related casinos.
Player complaints signify that the casino does not treat players right or deal with certain situations correctly. We consider the number and seriousness of complaints in relation to the casino’s size, as it can be expected that sites with more players will also have more complaints.
Blacklists
None
0x
If a casino appears on relevant blacklists, it is usually a sign that it has some negative qualities. We consider each blacklist and decrease the casino’s Safety Index based on our view of the situation and its seriousness.
Other factors
Positive
There can also be other characteristics and qualities of a casino that influence its Safety Index, such as win limits, low withdrawal limits, fake games or licenses, bad or no customer support, a network of land-based shops, etc.
Explore the game selection available at Betroom 24 Casino. Find out what types of games are available, which game providers are supported, and which are the most popular titles available at the casino.
Game types
Games
Live games
Slots
Roulette
Blackjack
Betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
Poker
Craps and dice
Keno
Scratch cards
eSports betting
Crash games
Available: 13
Not Available: 2
Live shows
Live baccarat
Live bingo
Live blackjack
Live dice games
Other live games
Live poker
Live roulette
Available: 8
Not Available: 0
Real Games
Verified by Gamecheck
Real Games
A selection of games from multiple game providers have been checked and NO fake games have been found.
Browse all bonuses offered by Betroom 24 Casino, including their no deposit bonus offers and first deposit welcome bonuses.
Casino Guru
We want players to understand gambling.
Payment methods
Payments
Browse an overview of payment methods supported by Betroom 24 Casino, along with related limits and fees associated with transactions to or from your casino account.
Payment methods
Show all
(48)
Payment methods (48)
Transaction limits
Withdrawal limits
$10,000
per month
$2,500
per week
Win limits
Unknown
Currencies
Traditional
Supported Fiat currencies.
USDCADEURAUDNOK
Customer support
Customer support
Curious about the customer support options available at the casino? Explore the language options and support types, as well as the results of our customer support testing.
Language options
Website
Available in
5 languages
EnglishFrenchGermanEnglishNorwegian
All languages (5)
English
French
German
English
Norwegian
Live chat
Available in
5 languages
EnglishFrenchGermanEnglishNorwegian
All languages (5)
English
French
German
English
Norwegian
Customer support:
Available in
5 languages
EnglishFrenchGermanEnglishNorwegian
All languages (5)
English
French
German
English
Norwegian
Live chat rating
Good
Average response time: Instant
Based on 9 tests
Date and tester
Response time
Rating
25 Mar 2026
Jannete H.
Instant
Subpar
21 Oct 2025
Ayberk A.
Not measured
Good
27 Feb 2025
Burak O.
Not measured
Good
25 Aug 2024
Burak O.
Not measured
Good
30 Oct 2023
Ayberk A.
Not measured
Good
03 Aug 2022
Zuzana C.
Not measured
Excellent
06 Aug 2021
Zuzana S.
Not measured
Excellent
05 Nov 2020
Peter M.
Not measured
Subpar
28 Oct 2020
Adam M.
Not measured
Good
User reviews
User reviews of Betroom 24 Casino
This is a place to share experience with Betroom 24 Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
User feedback:
Great
Rated by 25 users
Very positivePositiveNeutralNegativeVery negative
Do you have any experience with this casino?
Write a review
Casino Guru
We want players to understand gambling.
• 7 months ago
Hello my experience at this casino and sister casinos are not to good looks like in this casinos artcasino Thor casino casinostars mondo and orca are very small change to win all my deposits was gone in couple minits not possible to enjoy game.All my wins at this casinos was 0.60-36 eur. Games are lagging. If you want something to win STAY AWAY FROM HERE AND CHOSE DIFFERENT CASINOS NOT THIS SISTER CASINOS
Fast deposit
Max withdrawal is 500 eur
Lagging
Max withdrawal from bonus is 5x from your deposit
Small change to win
• 10 months ago
So, winning a maximum of €200 after wagering €2 and €3 with a 30x feature bonus is ridiculous. Forget it. You can play from morning to night, deposit over €2,000, but winning more than 100x your stake simply doesn't exist. Very few deposit bonuses with very poor terms and conditions. Not recommended!
Also nach 30x Feature Bonus auf 2 und 3 Euro ein höchstens 200 Euro zu gewinnen ist hier lächerlich. Kannst vergessen. Kannst spielen von morgens bis abends zu spielen, über 2000 Euro Einzahlung tätigen, ein Gewinn über 100x der Einsatz existiert einfach nicht. Sehr wenige Einzahlungsbonus mit sehr schlechte Bedingungen. Nicht zu empfehlen!
4 hours payout
4 Stunden Auszahlung
Many deposit options
Viele Einzahlungsmöglichkeiten
Low profits
Niedrige Gewinne
Low RTP
Niedriger RTP
• 1 year ago
Great casino, fast payouts, great support, good RTP. Always my pleasure :)
Tolles Casino, schnelle Auszahlung, toller Support, guter RTP. Immer wieder gerne :)
fast payout
schnelle auszahlung
super sport
super spport
large selection
große auswahl
nothing
nichts
• 1 year ago
I liked the casino itself but something very, very negative is the fact that the first deposit bonus is not well explained because only after the withdrawal they say that it is 5 x the deposit amount In the bonus advertising it says NO WAGER NO RULES in my opinion it should also be there stating that you can only withdraw 5 x the deposit amount Apart from that it's an ok casino I won't be back guaranteed
Gostei do casino em si mas algo muito mas muito negativo é o facto do o bónus de primeiro depósito não estar bem explicado pois só depois do levantamento dizem que é 5 x o valor do depósito Na publicidade do bónus informa NO WAGER NO RULES no meu bem devia estar também lá a informar que só pode levantar 5 x o valor de depósito Tirando isso é um casino ok Não irei voltar garantido
Surveys in a few hours
Levantamentos em poucas horas
Good design
Bom designe
Easy navigation
Navegação facil
Horrible support
Suporte horrivel
First deposit bonus policy is not informed
Política de bónus de primeiro depósito não está informada
Rtp
Rtp
• 1 year ago
Made a withdrawal of 1000 euros then they wrote that you can only make withdrawals 5x the deposited amount so they took away approx. 1100 euros and left 100 euros. Tried to withdraw 100 euros the next day never got anything. Now I can't log in it just says that they DO NOT accept players from Sweden.
Gjorde en utbetalning på 1000 euro sen skrev dom att man bara göra uttag 5x insatt belopp så dom tog bort ca. 1100 euro och lämnade kvar 100 euro. Testade att ta ut 100 euro dagen efter fick aldrig nåt. Nu går det inte logga in står bara att dom INTE accepterar spelare från Sverige.
Nothing
Ingenting
Didn't receive any payment
Fick ingen utbetalning
• 1 year ago
I found this casino here on guru, you really have a lot of game providers, excellent service, the no wager bonuses that I love, but the most important thing is that if you win within five minutes, the money comes in (I have a MasterCard), very good experience, very strong casino that respects its customers, account verification within five minutes, all of this together, I have not seen it in any other no wager casino, impeccable!!!!
Βρήκα αυτό το casino εδώ στο guru πραγματικά έχεις πόλους παρόχους παιχνιδιών άψογη εξυπηρέτηση τα no wager bonous που λατρεύω αλλά το ποιο σημαντικό αν κερδίσεις μέσα σε πέντε λεπτά μπαίνουν τα χρήματα (MasterCard έχω) πολύ καλή εμπειρία πολύ δυνατο casino που σέβεται τον πελάτη του α επαλήθευση λογαριασμού μέσα σε πέντε λεπτά όλα αυτά μαζί δεν τα έχω δει σε άλλο casino no wager αψοχα!!!!
Fast withdrawals, friendly environment, impeccable service
good service fun games. vpn friendly :) <333333333333333333333333333333333333
:)
• 1 year ago
I highly recommend this casino; it offers a wide variety of games, and withdrawals are fast and reliable. The support is also very responsive.
Je conseil fortement ce casino offres une multitude de jeux et les retraits sont rapide et fiable. Une assistance tres reactive aussi.
Very responsive support, withdrawals are fast and the games are great.
Assistance tres reactive, les retraits son rapide et les jeux top
• 1 year ago
Betroom24 Casino Review
I believe Betroom24 Casino is poised to take the top spot among online casinos soon. Here’s why:
Customer Service The customer service at Betroom24 is exceptional. They are always ready to assist, ensuring that players have a smooth and enjoyable experience.
Terms and Conditions The terms and conditions are fair and transparent. It's easy to understand what is required, which adds to the trustworthiness of the platform.
Payment System Betroom24 offers a great payment system for its customers. Transactions are quick and secure, making it convenient to deposit and withdraw funds.
Design The design of the casino is very eye-catching. It's user-friendly and visually appealing, which enhances the overall gaming experience.
Bonuses The bonuses are generous, but it’s important to read the terms and conditions before applying them. This ensures you fully understand how to maximize the benefits.
Overall Experience Overall, I really like Betroom24 Casino and plan to stay for a long time, as long as they continue to live up to their promise of putting customers first and ensuring smooth payment processes. It’s a great online casino site to give a try, and I’m happy to be part of it.
• 2 years ago
I had since the summer of 2022 to visit the casino, I entered 2 times in the last few days and I am crying my money. Unbelievable incidents, visits to at least 10 well-known providers, almost all of the slot machines were stuck. When the third scatter was going to appear the game crashed, the games don't run smoothly, there is no chance to make a combination as we know, the flow in the games is not smooth. I haven't seen anything like this in 15 years, the guru rating is justified. Stay away, more chances you have to win the joker
bad rtp
Games keep crashing
• 2 years ago
Player name: Freudstein
A top-class casino Casino Guru 3.7 ranking is absolutely incomprehensible I have not played a better casino in 20 years of casino experience!!!
An update of reputation to at least 8 from Casino Guru would be desirable
Spielername : Freudstein
Ein Casino der Spitzenklasse Das Ranking von Casino Guru 3,7 ist absolut unverständlich Ich habe in 20 Jahren Casinoerfahrung kein besseres Casino gespielt!!!
Ein Update der Reputation auf mindestens 8 von Casino Guru wäre wünschenswert
Numerous deposit and withdrawal methods
Zahlreiche Ein und Auszahlungsmethoden
The best providers
Die besten Provider
Fast, helpful, friendly and competent live chat agents
Schnelle , hilfsbereite , freundlich und kompetente Live Chat Agenten
VPN allowed
VPN erlaubt
Winnings are processed within a few hours and are then credited to the account (flash payouts)
Gewinne werden innerhalb weniger Stunden bearbeitet und sind dann auch auf dem Konto Gutgeschrieben (Blitzauszahlungen)
Fast verification
Schnelle Verifikation
Very good and clear page design
Sehr gut und übersichtliche Seitengestaltung
No Wagering Free Spins (Payout Max 50 Euro)
No Wagering Freispiele (Auszahlung Max 50 Euro)
Games run stable and clean, no internal errors
Spiele laufen Stabil und sauber keine internen Fehler
So far I haven't had any negative experiences
Bisher habe ich keine Negativen Erfahrungen
• 2 years ago
Great casino instant withdrawals. I managed to withdraw 900 euros in total without any problems at all many options of benefits and the main thing is vpn friendly so there is no restriction on the game
Φοβερό καζίνο άμεσες αναλήψεις .κατάφερα κι έκανα ανάληψη 900 ευρώ συνολικά περίπου χωρίς κανένα απολύτως πρόβλημα πολλές επιλογές παροχών και το κυριότερο είναι vpn friendly οπότε δεν υπάρχει περιορισμός στο παιχνίδι
Instant withdrawals
Άμεσες αναληψεις
• 3 years ago
So far I got all my withdrawals quickly transferred.. they have a lot of favourite slots, I'm also happy with the bonuses, the only thing I miss is the sports betting bonuses. I hope they add them soon
Fast withdrawals
Good casino bonuses
No sport welcome bonus
• 3 years ago
By far the best online casino. Their slot machines will actually pay out. As for the support, it is one of the best. The payout usually comes the same day or the day after you submitted the withdrawal, I didn't have any problems with the verification, it was done the same day I sent the documents .Not long ago they re-added Playngo provider, which is my favorite. So you should definitely check out this casino.
Fast verification
All best providers
VPN allowed
• 3 years ago
Betroom24 is really amazing, even better now when they put the sportbet and I can bet matches. I had really fun time during the world cup. The withdrawals are very fast and they made me a VIP player so I receive rewards weekly that is amazing. Great live chat support. Thumbs up.
• 3 years ago
The casino is great. A variety of slots and manufacturers is just a bomb. I play a lot of slots. Free spins drop out and bonus spins. Payments are not always immediate, but are derived from the written rules. Checked everything ok. Liked the online help.
Das Casino ist großartig. Eine Vielzahl von Slots und Herstellern ist einfach eine Bombe. Ich spiele an vielen Slots. Freispiele fallen aus und Bonusspiele. Zahlungen erfolgen nicht immer sofort, sondern werden von den geschriebenen Regeln abgeleitet. Gecheckt alles ok. Mochte die Online-Hilfe.
• 3 years ago
Be careful here guys, I have registered here and played after I won requested withdrawal and they did not pay me over 3000 CAD
Games from many providers
everything here is negative
Betroom 24 Casino
Hi there,
Thank you for your comment although it is a total nonsense and we are wondering what leads you to write such things. We would kindly invite you to go ahead and open a complaint if you believe we owe you anything.
Casino.Guru We are really surprised that you allow such reviews to be published as it nothing else as showing us as a "bad" casino although we try hard to do opposite. If there is any chance to remove such comments we would appreciate it.
Betroom24 Team
• 3 years ago
Great new licensed casino. Bonus terms and conditions are very clear and prevent players from making mistakes. This is very different from other casinos. The player support in the chat is at a very high level they always help and if you ask well they will offer a free bonus or one with good conditions. I recommend everyone to try their luck at this casino.
Bonus no wager
Deposit from $20
• 3 years ago
Take into consideration the fact that if you deposit 100 euros with a welcoming "no wager" bonus active, you are only allowed to withdraw 5x your deposit. The rest of the money that you win, they simply keep them. Imagine winning 5000 euros just to withdraw 500 !
Betroom 24 Casino
Hi there,
Thank you for your comment. Have in mind that first deposit bonus comes with No wager Requirements so you do not need to wager hours and hours to complete your bonus wager to be able to make withdrawal. We do not have that "old school" bonuses and our players just love our new bonus concept.
Looking forward to see you around!Betroom24 Team
• 3 years ago
Great Casino! Amazing design and easy to find everything on the desktop, but also on the mobile. Great selection of slots, and the sportsbook is Amazing. Fast support and easy payments!
• 3 years ago
Nice easy casino, good games, good slots, fast cashout, instant deposits and all
Many games
Miss Playngo
• 3 years ago
The games are amazing and all transactions went well for me. I have been playing with them for a while now and I can say yes for all players old and new. You get some benefits every day. They recently added a sportsbook here. I enjoy in this casino and recommend it to everyone.
• 3 years ago
My rating is 1 out of 5
I made first deposit 50 EUR , lost my balance, after that I made a deposit 25 EUR and won. Made withdraw of my balance
Please note your account is under security review and is currently deactivated. While Security Review is in progress, please provide us with next documentation for account verification
- a high quality photo of your Passport - a selfie photo holding your Passport in your hands - a document as a proof of residence (bank statement, any utility bill - should be under your name and not more than two (2) months old) - a screenshot of your Skrill account with your personal details clearly visible (account info section with your name, address...) - Proof of Funding (Skrill Transaction Report with all transactions visible in past 30 days)
Thank you for your understanding and cooperation in advance.
Sincerely, Betroom24 Security Team
I sent all requested documents, after security team review i received another email
Hi Ivanna,
thank you for your uploaded documentation. We still require following missing documentation:
- high quality photo of front and back side of creditcard ending *4417 (mastercard) (First and last four digits need to be visible, middle eight numbers can be masked)
- high quality photo of front and back side of creditcard ending *0186 (visa) (First and last four digits need to be visible, middle eight numbers can be masked)
Thank you kindly for your cooperation in advance.
Best regards, Betroom24 Security Team
I have sent screenshots of requested VISA (virtual) and MASTERCARD (virtual) and received next email
Hi there,
Please note we can not accept screenshots of your virtual cards as an official document for KYC purposes.
Please send us high quality photo (not screenshots) of mentioned credit cards (Front and Back) in physical form side with your name and surname written on it. In addition we will require Selfie Photo with your Mastercard and Visa card.
Please contact your credit card issuer for additional information. It is necessary for us to have mentioned photos so your account can be verified.
Betroom24 Security Team
I am unable to provide high quality photos since cards do not exist in physical form cards are issued in smartphone app. So I am unable to fulfill Betroom24 requirements
The result: Account under security review and is currently deactivated Casino do not withdraw 46.57 EUR
Ladies and Gentleman please think twice before making a deposit to this casino.
This is a one-way ticket casino, developed only for deposit, not for withdrawal.
many payment methods
many providers
do not withdraw 46.57EUR after providing Passport , selfie, proof of residence, skrill account details, proof of funding, screenshot of my virtual cards
Betroom24 states that average withdrawal time is 4 hours, however in reality this casino does not withdraw money at all.
Betroom 24 Casino
Hi there,
Sven here on behalf of Betroom24.
Please note your username is under security review. Whether you think we would blame our casino for taking your deposit away without being sure you have breached certain general T&C we kindly offer you to open complaint here on casino.guru and we can come to conclusion with your case.
We respect our players and we are looking forward to meet highest standards in now days competitive online casino environment.
On the other side we do not allow players to any manipulation in the "house".
I would kindly ask Casino.Guru to remove such comment as it gives a really bad review on Betroom24.
Sven Betroom24 Team
• 4 years ago
3 deposit bonus and deposit no wins not even bonus game in any slots
3 deposit bonus and deposit no wins not even bonus game in any slots
3 deposit bonus and deposit no wins not even bonus game in any slots
Betroom 24 Casino
Hi there,
We understand every player would like to win when joining new casino. Unfortunately we offer games of luck at it happens that slots are "cold" and not giving anything out. Please note we have over 60 world best game providers and their games are same everywhere.
Betroom24
• 4 years ago
Very bad site , i deposit over 500 euro and did not even won in one singel spin 20 euro even .
Betroom 24 Casino
We understand every player would like to win when joining new casino. Unfortunately we offer games of luck at it happens that slots are "cold" and not giving anything out. Please note we have over 60 world best game providers and their games are same everywhere.
Betroom24 Team
Discussion
Betroom 24 Casino discussion
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