The player from Greece requested a withdrawal of 420 euros on 25/07, which was still being processed without any updates. Despite contacting chat support, they only received automated responses and no verification was requested. The player reported that the withdrawal was eventually accepted, but the funds did not appear in his bank account immediately. The issue was resolved after the funds were successfully credited to his account. The complaint was marked as resolved by us.
Betriot Casino - Player’s withdrawal is delayed.
Amount: €420
Betriot Casino
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 months ago
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3 months ago
Translation
Hello! On 25/07, I requested a withdrawal of 420 euros! The withdrawal is still being processed, and I haven’t received any updates! In the chat, I keep getting automated responses. Verification has not been requested, and the funds have not been played with from a bonus!
I am very anxious because I need the money and cannot wait 14 days as you tell many players! It is shameful that deposits are made immediately, yet we have to deal with this hassle when trying to withdraw! Truly shameful!
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3 months ago
Hello vasileior,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Betriot Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
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3 months ago
Translation
As I have already told you, I have not been asked for any verification and I have not used any bonuses!
The last time I spoke was a while ago and they told me to wait
Edited
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3 months ago
Hello vasileior,
As stated above, withdrawals take up to 14 days. Please let us know in case it would take longer. Until then I can only recommend to wait.
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3 months ago
Translation
My withdrawal was accepted yesterday afternoon but the money has not appeared in my account! The company tells me that the money should have entered my account! I called my bank and they told me that there is no pending amount to enter my account! I'm really desperate!
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3 months ago
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and you are not helping me in the slightest
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3 months ago
Hello vasileior,
You are still within the recommended time frame so there is nothing we can do yet.
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3 months ago
Translation
I am telling you that my withdrawal has been accepted but the money has not appeared in my account!
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3 months ago
Translation
The money entered my account! The complaint can be closed!
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3 months ago
Dear vasileior,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
