The player from Brazil faced a delay in receiving a withdrawal, noting that the funds had not yet arrived in his account. He had previously waited 17 days for a transfer and sought assistance to avoid a similar situation. The Complaints Team explained that it was common for withdrawals to take up to 14 days to process and advised patience. Ultimately, the player expressed frustration over the situation, indicating he had lost the funds while waiting, and the complaint was closed without further resolution.
Betriot Casino - Player's withdrawal has been delayed.
Amount: 2,000 R$
Betriot Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Other
REJECTED
Case summary
yesterday
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6 days ago
As you can see in the figures, the amount has not yet arrived in my account. In my previous experience, I waited for 17 days and the money was transferred with your help. I do not want to experience this again and I am already I am letting you know in advance please help me
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6 days ago
Dear mehmetaliii4545,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Veronika
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6 days ago
I see that you sent me 3 identical messages back. You have legalized the 14-day period. Okay, from now on, there is no trust in casinos. The 3 or 5-day period is a lie. The 14-day period is a lie.
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2 days ago
As I mentioned in your other complaint, based on our experience, most payments are received within two weeks. Therefore, we recommend that players wait up to 14 days for their payment to appear in their account.
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2 days ago
I understand you. Thank you in advance for your interest and attention. I already played the game with this money. I couldn't wait and lost the money. You can close the file. Thank you for your interest and attention. I understand you.
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yesterday
I'm sorry to hear that you lost your funds playing. This complaint will now be closed. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
