The player from Germany had experienced a delayed withdrawal from Betriot, waiting for 6 days despite being promised processing within 3 days. We extended the response time by 7 days but ultimately had to reject the complaint due to the player's lack of response.
Betriot Casino - Player faces delayed withdrawal from casino.
Amount: €650
Betriot Casino
Safety Index:Fresh casinoSafety Index
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7.0
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 days ago
Public
Public
2 weeks ago
Translation
Hello, I enjoy playing on Betriot, especially since you can place sports bets and play at the casino there...
However, I've been waiting for a withdrawal for 6 days now... and I've been told every time that the money will be in my account or processed within 3 days...
This happened before, and because of it, I canceled the withdrawal and, of course, lost everything...
I'll wait another 1-2 days. If it still comes late, I'll delete my account after receiving the money!
Automatic translation:
Public
Public
2 weeks ago
Dear grauerdennis1991,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Tomas
