Betriot Casino - Delayed payout causes frustration for player.

I was told that my money would be sent in 3 days, yet it's been 12 days and it still hasn't arrived. I thought everyone at Casino Guru was trustworthy, unfortunately, the casino whose name is listed above has made this mistake. The absurdities are glaring, as the photo attached shows.

Hello mehmetaliii4545,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Betriot Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

As far as I understand, you say that the first transfers will take up to 14 days. I had no knowledge about this. The only reason I am worried is that the casino's employees do not provide accurate information and commit many frauds. I saw casinos that were unfair, I played games, they wouldn't give me my money, they blocked it, so I was a little scared, but now I woke up, it's 8 in the morning, and the money is in the account, thank you very much for that.Now you know my account, you know my bank number, you know who it is, I hope the next transfers will be faster, thank you very much.

Dear mehmetaliii4545,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru