The player from Brazil had had a withdrawal issue, stating that the casino had promised him his funds within 3 days, but it had been 12 days and he hadn't received anything yet. After expressing his concerns about the delay and the casino's lack of communication, the player had confirmed that he received his funds. We had consequently marked the complaint as 'resolved'.
Betriot Casino - Delayed payout causes frustration for player.
Amount: 1,700 R$
Betriot Casino
Safety Index:Fresh casinoSafety Index
We use the Fresh casino rating to identify new casinos, for which it's too early to see how they treat their players. We give this rating to casinos that are relatively new on the market, have low revenues, and not many player complaints.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
5 months ago
Public
Public
5 months ago
Translation
I was told that my money would be sent in 3 days, yet it's been 12 days and it still hasn't arrived. I thought everyone at Casino Guru was trustworthy, unfortunately, the casino whose name is listed above has made this mistake. The absurdities are glaring, as the photo attached shows.
Automatic translation:
Public
Public
5 months ago
Hello mehmetaliii4545,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Betriot Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
Public
Public
5 months ago
As far as I understand, you say that the first transfers will take up to 14 days. I had no knowledge about this. The only reason I am worried is that the casino's employees do not provide accurate information and commit many frauds. I saw casinos that were unfair, I played games, they wouldn't give me my money, they blocked it, so I was a little scared, but now I woke up, it's 8 in the morning, and the money is in the account, thank you very much for that.Now you know my account, you know my bank number, you know who it is, I hope the next transfers will be faster, thank you very much.
Public
Public
5 months ago
Dear mehmetaliii4545,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
