BetRebels Casino GR - Player complains about reset balance.

kalispera, h betrebels.gr krataei mikroposa apo kathe paixth xwris logo, diladh otan to upoloipo pesei sta 0.18 euro sto mhdenizei. fantasteite posa lefta trwne apo olo ton kosmo sunolo kathe mera. kai h dikaiologia einai blabh sto susthma opws paradexetai h eksyphrethsh sthn zwntanh sunomilia pou eixa. makria apo afthn thn etaireia !!!

Translation:

good evening, betrebels.gr keeps small amounts from each player for no reason, that is, when the balance drops to 0.18 euros it resets to zero. Imagine how much money they eat from all over the world every day. and the excuse is system failure as the service admits in the live chat I had. away from the touch of the company !!!

Dear Ioannis,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Has this occurred while you were playing with an active bonus or real money? How much was your bet per spin when this happened?  

If there’s any relevant communication or evidence, such as screenshots or game history, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Ioannis,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.