The player from British Columbia had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hadn’t been received at that time. We had advised the player to be patient and wait at least 14 days after requesting their withdrawal before submitting a complaint. We also extended the timer by 7 days for the player to respond. However, due to the lack of response from the player, we were unable to investigate further and had to reject the complaint.
BetPlays Casino - Player’s winnings haven’t been received yet.
Amount: Can$7,500
BetPlays Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
8 months ago
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9 months ago
the casino is not supposed to offer the option to cancel a withdrawal request as it preys in the more engaged or more problematic gambler , which this casino did not they dont even offer the option to lock in a withdrawal even if you speak with customer support they seem to have no regard for gambling safety or regulations that have to do with gambling harm if they had not offered the option to cancel my withdrawal i would not have continued to bet thus eventually losing all the money i had won
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9 months ago
Dear chevyhennigar89,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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8 months ago
Dear chevyhennigar89,
Have you received your withdrawal from the casino yet?
