The player from Greece had won 400€ on an online casino's sportsbook, but the casino suspended his account for a rule violation and refunded only his initial deposit of 100€. The player, who hadn't used any bonuses and had verified his account, had been playing at the casino for less than a month. Despite our efforts to assist, we were forced to reject the complaint due to our limited capacity to intervene in issues related to sports betting.
BetPlays Casino - Player’s winnings have been confiscated.
Amount: €450
BetPlays Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
10 months ago
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10 months ago
This site so simply when I won some bets 400 euro total suspended my account for no reason telling me as a result of the violation of Rule. 9 and refund me the deposit of 100 euro. THIEVES AVOID THEM
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10 months ago
Dear ORIGINAL2930,
Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with BetPlays Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you kindly specify what types of games you played? Was it slots, live casino games, or did you participate in sports betting?
Could you please confirm if you passed the KYC verification?
Have you made any successful withdrawals from this casino in the past?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a joyful, successful, and healthy new year 2024, and we will get back to you as soon as possible.
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10 months ago
I bet only in sportsbook, i did not use any deposit bonus or any other bonus, i verificated my account and i had not make any other withdrawal. I played to this company less than one month
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10 months ago
Thank you for the update.
As you might know, our forum Casino.Guru deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint.
Thank you very much for your understanding.
Best regards
Veronika
