The player from Poland reports that their account has been closed and 700 euros confiscated, with the casino alleging a violation of regulations, which the player denies.
Hello, they closed my account and confiscated 700 euros, claiming that I had violated the regulations, which is not true, I made 3 deposits there and won honestly 700 euros, which they did not pay me back. Maybe your service will try to pay out my winnings of 700 euros, my account is verified.
Dear rafaellogonzo,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina