The player from Poland reported that their account had been closed and 700 euros confiscated, with the casino alleging a violation of regulations, which the player denied. The Complaints Team had attempted to gather more information by reaching out for clarification regarding the player's activities and the alleged breach of rules. However, due to the lack of response from the player, the investigation could not proceed, leading to the rejection of the complaint.
BetPlays Casino - Player’s account has been closed and winnings confiscated.
Amount: $700 HKD
BetPlays Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 weeks ago
Public
Public
1 month ago
Hello, they closed my account and confiscated 700 euros, claiming that I had violated the regulations, which is not true, I made 3 deposits there and won honestly 700 euros, which they did not pay me back. Maybe your service will try to pay out my winnings of 700 euros, my account is verified.
Public
Public
1 month ago
Dear rafaellogonzo,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Did you accumulate your winnings with or without an active bonus?
- Did the casino specify which rule you breached? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
