BetPlays Casino - Player's account blocked after big win.

I started playing this site about 7 months ago never had any issues depositing or withdrawalling up until last week I won 72000 dollars and tried to withdrawal 7500 they sent me an email saying my account was blocked because of terms and conditions were broken but I did everything legit I've contacted the police and cyber police I hope they can shut this site down or atleast get me paid if not I'll go to global news and see if I can expose this site I highly advise you not to play this site they are a huge scam after reading some other reviews this has happened to others that played this site

Dear Smashidy100,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BetPlays Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked?
• Did the casino inform you about specific terms and conditions being broken?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your winnings with the help of a bonus? 
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Smashidy100,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.