The player from Australia had made 84 deposits totaling $27,000 over six weeks, with only one withdrawal of $1,000. He questioned the extremely low Return to Player (RTP) he'd experienced. After the player claimed to have evidence, we had requested his comprehensive game history to investigate his RTP concerns. However, due to the player's failure to respond to our requests, we were unable to proceed with the investigation. As a result, the complaint was rejected, but the player retained the option to provide the requested information in the future for further examination.
Betplay.io Casino - Player complains about low Return to Player rate.
Amount: A$27,000
Betplay.io Casino
Safety Index:Above averageSafety Index
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7.1
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
9 months ago
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10 months ago
I have done 84 deposit on here total of $27000 thousand dollars in 6 weeks everyday , I have never won big only one withdraw of $1000 the rtp is non existence on here , has anyone else experience the very low rtp I understand some days are bad but 84 deposits bad ? Unheard of
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10 months ago
Dear Hoffy22332233,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP).
If you possess additional information that could support our case, kindly send it to me. To address the casino regarding their RTP (Return to Player), having the complete game history of the player is the most effective approach. Please send it to petronela.k@casino.guru as soon as possible.
Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Petronela
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10 months ago
Hi Hoffy22332233,
- If you have your comprehensive game history, kindly forward it to petronela.k@casino.guru at your earliest convenience.
Please refrain from forwarding screenshots, as it would be time-consuming and impractical to review numerous screenshots of game history to calculate the RTP.
Thank you in advance.
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9 months ago
Dear Hoffy22332233,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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9 months ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
