No the actions were not in accordance of the terms and conditions, they are breach of the terms and conditions.
Additionally
We should follow your rules, but the customer does not have to read the rules on BetPat ?
Andrej Pauls Casino Analyst
"not possible to dismiss the case simply by stating that the player should have read the Terms and Conditions more thoroughly"
Your opinion also contradicts your own employee Kristina Stark at Casino Guru on terms and conditions.
https://casino.guru/betpat-casino-player-s-winnings-from-a-deposit-bonus
Quoting your representative Kristina Stark 15 March 2021
"Sadly, there is not much I can do to support your case at this time, especially when the casino shares all the relevant information on the website.
you should always check the Bonus T&Cs and General T&Cs as well, because important information is often mentioned only there. Even if you’ve been informed falsely regarding the maximum cash out, I would call it an honest mistake and not an attempt to lie to you. Even if a live chat agent has provided incorrect information, the bonus terms and conditions always prevail."
Casinomeister.com are also of the same opinion of BetPat on this case.
Therefor based on the facts in front of you by BetPats terms and conditions, Kristina Stark (Casino Guro) & Casinomeister.com who are all of the same opinion that the customer should read terms and conditions, however Andrej Pauls Casino Guru has the opinion that Terms And Conditions don’t need to be read.
We don’t have the ability to do this on software as you mention to automatically identify bonus abusers, it is fully out with our control, we are on a white label, but the player can read terms and conditions.
In the matter of the terms being in your opinion "unfair"
We are of the opinion this is an unfair treatment of a casino based on.
The player is a bonus abuser, it is beyond doubt with the percentage of bonuses taken as previously mentioned in previous messages.
24 Deposits with 23 bonuses taken + 3 store + 5 loyalty awards + 2 x free spins on promo + 3 manually added spins, this is well in excess of our 50% ratio in our terms and conditions.
The customer also agrees he has broke the terms and conditions, thank you rick for admitting you have broken the terms and conditions, our advice is in future, if you are taking a ration of 95% of bonuses from casinos, I would advise before you play on any casino, make yourself fully aware of terms and conditions.
Our reply Is final, if you abuse the bonuses at BetPat you may forfeit any balance, please don’t be a bonus abuser at BetPat.
No the actions were not in accordance of the terms and conditions, they are breach of the terms and conditions.
Additionally
We should follow your rules, but the customer does not have to read the rules on BetPat ?
Andrej Pauls Casino Analyst
"not possible to dismiss the case simply by stating that the player should have read the Terms and Conditions more thoroughly"
Your opinion also contradicts your own employee Kristina Stark at Casino Guru on terms and conditions.
https://casino.guru/betpat-casino-player-s-winnings-from-a-deposit-bonus
Quoting your representative Kristina Stark 15 March 2021
"Sadly, there is not much I can do to support your case at this time, especially when the casino shares all the relevant information on the website.
you should always check the Bonus T&Cs and General T&Cs as well, because important information is often mentioned only there. Even if you’ve been informed falsely regarding the maximum cash out, I would call it an honest mistake and not an attempt to lie to you. Even if a live chat agent has provided incorrect information, the bonus terms and conditions always prevail."
Casinomeister.com are also of the same opinion of BetPat on this case.
Therefor based on the facts in front of you by BetPats terms and conditions, Kristina Stark (Casino Guro) & Casinomeister.com who are all of the same opinion that the customer should read terms and conditions, however Andrej Pauls Casino Guru has the opinion that Terms And Conditions don’t need to be read.
We don’t have the ability to do this on software as you mention to automatically identify bonus abusers, it is fully out with our control, we are on a white label, but the player can read terms and conditions.
In the matter of the terms being in your opinion "unfair"
We are of the opinion this is an unfair treatment of a casino based on.
The player is a bonus abuser, it is beyond doubt with the percentage of bonuses taken as previously mentioned in previous messages.
24 Deposits with 23 bonuses taken + 3 store + 5 loyalty awards + 2 x free spins on promo + 3 manually added spins, this is well in excess of our 50% ratio in our terms and conditions.
The customer also agrees he has broke the terms and conditions, thank you rick for admitting you have broken the terms and conditions, our advice is in future, if you are taking a ration of 95% of bonuses from casinos, I would advise before you play on any casino, make yourself fully aware of terms and conditions.
Our reply Is final, if you abuse the bonuses at BetPat you may forfeit any balance, please don’t be a bonus abuser at BetPat.