BetPat Casino - Player’s attempts to close his account have been overlooked.

Hello. This casino let gambling problem player play. I have closed accounts all sites this casino. And they still let me play.

Dear Timo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Before we’ll contact the casino and ask for their standpoint, could you please forward emails or screenshots showing that you have sent requests for your account’s closure. My email address is petronela.k@casino.guru. Did you specify in those requests for how long you wish your account to be closed and why?

I have checked terms and conditions, and this is what I found https://www.betpat.com/en/static-texts/responsible-game:

„Limits

Loss limit allows a player to set the maximum loss limit for selected period. There is always a possibility to change the loss limit, but it takes effect accordingly:

Changing the limit to more restrictive takes effect immediately

Changing the limit to less restrictive takes effect 48 hours after the change.

Please write to support@betpat.com in order to self exclude."

Is this the email address that you have sent the email to?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Timo,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Hello. My problem is that I have permanently closed account all this casino group sites. This licence.

Chat even said when talk this case, that "its imposible plat when have closed account same licence" but when I created complaint, support answer and write "Its possible play, all sites are different"

But, maybe this casino group is bad and they cheat. I have played over 12 years, but now I have quit, and

never play these kind of casinos.

I only play lotto, finnish veikkaus.fi, thats reliable site 🙂 thanks for help, you do good work!

Thank you very much, Timo, for getting back to us. Every casino and every casino group have different rules regarding self-exclusion. Sometimes it’s sufficient if you request it with one casino and it applies automatically for the entire group, unfortunately, sometimes you need to place a self-exclusion request with each website separately.

Could you please advise how would you like to proceed with your complaint? Thank you in advance. 

Hello, I have request all these casino group sites permanent closery request and accounts are closed properly. Dont know why they let play when request permanent closery reason gambling problem.

Could you ask casino, why they let me play and create account.

Before we’ll contact the casino and ask for their standpoint, could you please forward emails or screenshots showing that you have sent requests for your account closure. My email address is petronela.k@casino.guru. Did you specify in those requests for how long you wish your account to be closed and why?

Dear Timo,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.