The player from Ukraine is experiencing issues with withdrawing winnings after making a deposit and betting. Although the casino has paid out some winnings, payments have stopped, and the player has been waiting for 5 days without any response to their appeals.
Betpanda Casino - Player's withdrawal has been delayed.
Amount: $717
Betpanda Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case opened
Current status
Waiting for Casino Guru to reply
6d 20h 11m 57s
Case summary
3 hours ago
Public
Public
4 hours ago
I made a deposit at this casino on the 2nd, betting. The casino paid me my winnings but at some point stopped doing so.
I've been waiting for 5 days for payment, nobody answers me, they don't give me the money and ignore my appeals.
Public
Public
3 hours ago
Dear YedmoN12,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Veronika
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