The player from France successfully withdrew $300 but experienced issues with a subsequent $400 withdrawal, as his account was blocked and under review. He received no information or support from customer service despite having $1000 remaining in his balance. The Complaints Team clarified that there was insufficient insight to address issues related to sports betting, leading to the rejection of the complaint.
Betpanda Casino - Player’s account is blocked, delaying withdrawal.
Amount: €1,400
Betpanda Casino
Safety Index:Above averageSafety Index
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6.5
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Case closed
Our verdict
Other
REJECTED
Case summary
3 weeks ago
Public
Public
1 month ago
Translation
Hello, I deposited money into the casino and won $1300. I requested a withdrawal of $300, and the money arrived quickly. I placed another bet and won $1400. I requested a withdrawal of $400, but did not receive the money, and my account was blocked. In the chat, they said it's under review and provided no further information, telling me to wait for an email response. They do not respond to emails, and I am ignored in the chat with no answers. Please help me get my money back. I have $1000 remaining in my balance and have requested a withdrawal of $400. All transactions were made in TON currency, with amounts stated in dollars according to the exchange rate.
Automatic translation:
Public
Public
1 month ago
Dear mellsrtoy4,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.
Could you please specify what types of games you played? Were they slots, live casino games, or did you make bets on sports?
Did you accumulate your winnings with or without a bonus?
Did you pass the full KYC verification, or at least send any identity documents to the casino for verification?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Public
Public
1 month ago
Translation
Bet on sports
I refused the bonus, there were no bonuses.
No documents were requested, support is ignoring.
Tell me, have they already paid anyone after the blocking? Do you have any contact with them?
Automatic translation:
Public
Public
1 month ago
Thank you for the update.
As you might know, our forum Casino.Guru deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to sports betting. Therefore, I will be forced to reject your complaint.
Thank you very much for your understanding.
Best regards,
Veronika
