Betovo Casino - Player's withdrawal request is delayed and support is blocked.

Please someone help me. Because i feel been cheated from betovo casino. I have done withdrawal request many times. I have sent them all verification documents MANY TIMES. They have blocked me in their chat.

I have expressed my complaints via email and requested the withdrawal request money, but their email is closed.

Dear Nino6655,

Thank you very much for submitting this complaint. I'm sorry to hear about the issue you're experiencing. To better understand your situation, I’d like to ask you a few questions:

• Which identity documents have you sent to the casino so far?
• Have any of your documents been approved and verified?
• What types of games did you play? Were they slots, live casino games, or sports betting?
• Have you made any successful withdrawals from this casino before?

I hope we can assist you in resolving this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

I have sent my ID, both sides, my bank card, both sides, the IBAN, the BIC, a document from the bank that certifies that I am a customer of this bank (account maintenance certificate), I have sent a document identifying the residential address (telephone and internet bill), I have sent screenshots from the application for the deposits I made to the company, I have sent a valid, certified document of the Hellenic Republic from the Ministry of Digital Governance with all my details in detail, (name, surname, address, telephone, email, ID number,)... No withdrawal has been approved so far with the excuse that the deposit receipt has not been verified. In the casino application it says that the identity verification has been completed but not the verification of the deposit of money to the casino. I had initially made a withdrawal request of 120 euros, but it was rejected. Then I made a withdrawal request of 130 euros but it was again rejected. Now I have made a withdrawal request of 70 euros and it has been pending for many days. I have played slot games, and sports games. I have never made any withdrawal because I registered at the casino around February 15th. Thank you.

Am I correct in understanding that your deposit receipt is the only document that has not yet been verified? Have you ensured that it was sent in the correct format and that all personal and payment details are fully visible?

Please forward me your communication with the casino's customer support regarding the unfinished verification of your account to veronika.f@casino.guru. Kindly include the documents that have not yet been verified as well.

Thank you for your patience and cooperation.

Γειά σας. Φυσικά θα σας στείλω στο email όλα τα έγγραφα. Στην betovo casino έχω στείλει για επαλήθευση πολλές φορές όλα τα έγγραφα ταυτοποίησης και επαλήθευσης. Και είναι πολύ περίεργο. Το email της betovo συνεχίζει να είναι κλειστό. Δεν λειτουργεί.

Could you please double-check if you wrote my email address correctly? I have not received any messages from you. It's veronika.f@casino.guru.

Hello. Thank you for your interest and your support. I have already sent you mail message.

Dear Nino6655,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Veronika Fritz

Casino.Guru