The player from Germany had won €1800 but faced canceled withdrawal requests due to missing verification documents. After successfully verifying and resubmitting the request, it remained unprocessed for over a week, resulting in the loss of all winnings. The Complaints Team determined that since the player had played the winnings, there was limited assistance that could be provided. The complaint was ultimately closed due to the player's lack of response to follow-up inquiries.
Betovo Casino - Player’s withdrawal has been delayed.
Amount: €1,800
Betovo Casino
Safety Index:HighSafety Index
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8.9
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Closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 month ago
Public
Public
2 months ago
Translation
I won €1800 and wanted to withdraw it. I submitted a request, but it was canceled due to missing verification documents. After successfully verifying, I submitted the request again, and it wasn't processed for over a week. Ultimately, I ended up losing everything. I want my money back.
Automatic translation:
Public
Public
2 months ago
Dear FinnPe03,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betovo Casino.
Sadly, since you have played your winnings, I’m afraid there is not much we can do for you. Please understand, that the player is the only one responsible for their account, active balance, and all the bets taking place. For future reference, please contact us as soon as the issue occurs so that we can intervene before it's too late.
Please let me know if there is any additional information that I have overlooked, otherwise, I’m afraid I will be forced to close the complaint. I wish I could be of more help. Thank you in advance for your reply and understanding.
