The player from Germany faced issues after Betorginal casino closed unexpectedly with a remaining balance of €1300. Upon contacting Woopwin Casino, he was informed that no responsibility was taken for Betorginal's past activities, and attempts to seek help from regulatory authorities were unsuccessful. Despite efforts made by us to gather more information, the player did not respond to our inquiries. As a result, the complaint was rejected due to a lack of information necessary for further investigation.
BetOriginal Casino - Player's account has been closed without recovery options.
Amount: €1,300
BetOriginal Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.8
BetOriginal Casino has a Safety Index of 4.8, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 weeks ago
Public
Public
1 month ago
Translation
Hello, I would like to file a complaint regarding the casino mentioned above, Betorginal. I played and still had a balance. I deposited around €1300. The next day, I wanted to log in, but the casino had closed. After extensive research, I discovered that Woopwin Casino has integrated Betorginal. When I inquired about what happened to my balance, I was told that they do not take responsibility for past activities of Betorginal. I have contacted the relevant regulatory authority, but I am not getting any further there either. There is no contact person to whom I can turn.
Automatic translation:
Public
Public
1 month ago
Dear schwanni,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Could you please advise if you passed the KYC verification before the casino closed?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
