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Hello, I would like to file a complaint regarding the casino mentioned above, Betorginal. I played and still had a balance. I deposited around €1300. The next day, I wanted to log in, but the casino had closed. After extensive research, I discovered that Woopwin Casino has integrated Betorginal. When I inquired about what happened to my balance, I was told that they do not take responsibility for past activities of Betorginal. I have contacted the relevant regulatory authority, but I am not getting any further there either. There is no contact person to whom I can turn.

Hallo, hiermit möchte ich eine Beschwerde zu den Obengenannten Casino Betorginal einreichen. Ich habe gespielt und noch Guthaben gehabt. Eingezahlt um die 1300€. Am nächsten Tag möchte ich mich einloggen und das Casino ist geschlossen. Nach langer Recherche habe ich jetzt rausgefunden,das Woopwin Casino, Betorginal integriert hat. Auf Nachfrage was mit meinem Guthaben ist, kam die Antwort das sie für frühere Aktivitäten von Betorginal keine Verantwortung übernehmen. Die zuständige Aufsichtsbehörde habe ich eingeschaltet,aber dort komme ich auch nicht weiter.Es gibt kein Ansprechpartner an den ich mich wenden kann.

Dear schwanni,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Could you please advise if you passed the KYC verification before the casino closed?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear schwanni,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.