Betor Casino - Player complains that they didn’t win anything.

there are dozens of the same unwinnable combinations in the game MULTIPLAY81

Dear ohar,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

I have a lot of photos, but unfortunately I can't send them

You can forward any relevant supporting evidence to petronela.k@casino.guru.

okay

Thank you very much, ohar, for the forwarded screenshots. Please understand that based on six spins we can't really judge the course of the game.

Let me know if there is any additional information that I have overlooked otherwise, I will be forced to reject your complaint at this time. I really wish I were of more help. Thank you.

ok i'll watch it

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with this or any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.