The player from Spain attempted to make his first withdrawal, but it kept getting rejected and returned to the betting page. The player stated that his account was verified and that he had contacted the casino multiple times without resolution. Despite being told by the casino that the issue would be resolved, his withdrawal was rejected again. We requested more information and interaction details, but the player did not respond. As a result, the complaint was rejected due to a lack of response from the player.
BetOnRed Casino - Player’s withdrawal is repeatedly rejected.
Amount: €200
BetOnRed Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 month ago
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2 months ago
Translation
Hello, I tried to make my first withdrawal and it keeps getting rejected. The withdrawal always gets returned to the betting page.
Automatic translation:
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2 months ago
Dear andrestapia1516,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise if your account has been fully verified?
- Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
- Could you please share your communication with the casino in which you attempted to resolve the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
Looking forward to hearing from you.
Best regards,
Tomas
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2 months ago
Translation
And if my account is verified and every time I try to withdraw they send me by email what I just sent them
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2 months ago
Translation
I even sent an email to their page and they didn't respond.
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2 months ago
Have you tried contacting live chat regarding the issue?
Have you received any explanation or recommendation on how to proceed?
If the issue persists. post screenshots of your interaction with live chat here.
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2 months ago
Translation
They responded to me by email and told me that they would resolve the problem and told me to wait but today they rejected my withdrawal again. That page is a lie, they deceive their customers.
Automatic translation:
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2 months ago
Has the casino offered other means to pay out your winnings?
Your interaction with casino support would be very helpful in understanding the situation. Please share it here or send it to my email at tomas@casino.guru
