BetOnRed Casino - Player's withdrawal is delayed.

I have been trying to make a withdrawal of my winnings since Dec 20th (it is now Dec 23rd) Its been stuck on the "preforming checks" aspect of their 'withdrawal process'. the agents all tell me that "your issue is quite complicated and requires much more time to investigate." and that they have to do "another check" and that the "department responsible is looking into it" I understand sometimes these things can take time, but over 72 hours? I want something done about this.

Hello BetOnIt,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BetOnRed Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

yes my account is verified, Im not sure for how long but at least several months or more. This is my first attempt at withdrawing money though.

Winnings are earned through real money that I deposited.

I spoke to the Casino live agents today. Ive been inquiring almost every day about it

I have an update they finally replied to my email

Dear BetOnIt,

As previously mentioned, the withdrawal and verification process can take up to 14 days. Could you kindly provide an update on the status of the verification since your last post?

Thank you in advance for your assistance.

Best regards,

Nick