The player from Italy had requested a withdrawal of €520 seven days prior, which had been approved, but had not yet been received. Additionally, he could not access his casino account due to a block by Italian customs. The issue was resolved when the player confirmed that the withdrawal had arrived a couple of days later, and the complaint was marked as 'resolved' in the system.
BetOnRed Casino - Player's withdrawal is delayed.
Amount: €520
BetOnRed Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 month ago
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2 months ago
Translation
About 7 days ago, I requested a withdrawal of €520. I provided the IBAN and SWIFT. They approved the payment, but until today, I haven't received anything... unfortunately, I can't access my account because the Italian customs have blocked access via the APP and WEBSITE. How can this issue be resolved? Thank you.
Automatic translation:
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1 month ago
Hello RoccoRock62,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BetOnRed Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- Did you accumulate your winnings with real money or did you use a bonus?
- When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
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1 month ago
Translation
Hello, the account is verified with ID document. The winnings are with real money. The last communication with bet on red casino dates back to 09.11.2024 at 08.18. with the communication that I cannot access the app and site because the Italian customs has blocked everything. No response received.
Thank you for your commitment
Automatic translation:
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1 month ago
Hello RoccoRock62,
As the recommended timeframe has now passed, could you kindly update us on whether the withdrawal has been received or if there have been any developments regarding your case?
I look forward to your response.
Best regards,
Nick
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1 month ago
Translation
Hi. Yes everything is ok. It arrived a couple of days ago. I thank everyone for the effort to solve the problem
Automatic translation:
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1 month ago
Dear RoccoRock62,
I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you.
As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues.
Thank you so much for your time.
Best regards,
Casino.Guru
