The player from Germany had won a significant amount at Betonred Casino but faced repeated denials of their withdrawal request totaling 1500 Euros. After attempts to complete payment verification, the certification requests were consistently rejected without explanation. The Complaints Team had attempted to gather further information from the player but ultimately had to reject the complaint due to a lack of response.
BetOnRed Casino - Player’s withdrawal has been delayed.
Amount: €1,500
BetOnRed Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.6
BetOnRed Casino has a Safety Index of 8.6, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 week ago
Public
Public
3 weeks ago
Translation
Hello dear Casino GURU Team, I recently won a significant four-figure amount at Betonred Casino and want to withdraw it. However, when I attempted to withdraw, all requests were rejected. Two days later, I received a request for payment verification certification, which keeps getting denied despite providing complete and visible data. Unfortunately, I haven't received any email detailing why the certification was rejected. Could you please help me? The problems occurred when I tried to withdraw 1500 Euros of the winnings, which is also the maximum daily withdrawal limit.
Automatic translation:
Public
Public
2 weeks ago
Hello Varus,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BetOnRed Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise since when exactly is the verification process ongoing?
- Which documents have been already approved and which ones not?
- When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents.
Looking forward to your answer.
Regards,
Nick
