The player from Poland had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings had not been received yet. The Complaints Team had confirmed that all withdrawals were now successful, and the issue was marked as resolved. The player was advised to be patient during the withdrawal process, which could take time due to KYC verification or high volumes of requests. The complaint was closed at the player's request.
BetOnRed Casino - Player’s withdrawal has been delayed.
Amount: 2,800 zł
BetOnRed Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.6
BetOnRed Casino has a Safety Index of 8.6, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 month ago
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2 months ago
Hello, my name is Denys I play in BetOnRed from October 2023, I make many deposits and withdrawal, there have never been any delays, now for every request I make regarding the status of a payment I receive a response about a technical problem and about its very quick solution by betonred employees. In addition, yesterday I made a deposit and won first 2000pln, requested a payment, and later won another 7000pln, also requested a payment, after that I contacted the support service again, regarding the first payment (read the answer above) and also asked if there would be problems with subsequent payments - they answered that most likely yes. My account is fully verified, I also have a gold loyalty status, well, unfortunately, this does not change the situation.
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2 months ago
Dear denysluzanovskyi,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 month ago
Dear denysluzanovskyi,
I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you.
As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues.
Thank you so much for your time.
Best regards,
Casino.Guru
