The player from Bulgaria, despite having had a verified account and successful past withdrawals, had a pending crypto withdrawal at BetOnRed casino since 22 May, nearly 20 days ago. Customer support was unresponsive or ineffective in resolving the issue. The player confirmed the receipt of the funds, and the complaint was marked as resolved by us.
BetOnRed Casino - Player’s withdrawal has been delayed.
Amount: €1,265
BetOnRed Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
5 months ago
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5 months ago
Hello - I am looking for help regarding my withdraw request in BetOnRed casino. I see that the casino is highly rated here and I had good experience playing there, however recently things changed. My account is verified and I had several withdrawals before - all paid within 24 hours as stated in their terms. However my last withdrawal via crypto is pending since 22 May - which is almost 20 days. Customer support is either not replying to emails or if they reply they say that they will pass information to relevant team and nothing happens. I am looking forward to hear from you and hopefully we resolve this soon!
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5 months ago
Hello urdev200,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BetOnRed Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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5 months ago
Dear urdev200,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
