The player from Germany had to wait for his withdrawal to be processed for 14 days despite having completed the KYC verification. The player expressed dissatisfaction with the lengthy withdrawal process compared to the quick deposit times. The issue was resolved when the payout was processed, and the complaint was closed by us after receiving confirmation from the player.
BetOnRed Casino - Player's withdrawal experiences delay.
Amount: €149
BetOnRed Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
5 months ago
Public
Public
5 months ago
Translation
Don't want to play anymore
haven't paid out for 14 days
have everything, KYC ✅
Automatic translation:
Public
Public
5 months ago
Dear QM2000,
Thank you for submitting your complaint. I'm sorry to hear about the issue you're facing.
To better assist you, could you please provide the following information:
- Was your account successfully verified already?
- Was this your first withdrawal attempt at this casino?
- Did you accumulate your winnings with or without an active bonus?
- Which payment method did you choose to withdraw your winnings?
- If there's any relevant communication, please forward it to petronela.k@casino.guru.
It's common for withdrawals to take some time to process, often ranging from a few days to a couple of weeks. Therefore, we recommend waiting at least 14 days after requesting a withdrawal before submitting a complaint. Assuming you've successfully completed the KYC verification and had your withdrawal approved, it's likely just a matter of time before you receive your funds.
We appreciate your cooperation and look forward to resolving this issue for you. Thank you in advance for your reply.
Best regards,
Petronela
Public
Public
5 months ago
Translation
The payout was announced last night, you can close
Nevertheless, the approach is not acceptable
The deposit takes seconds, the withdrawal 14 days and more
1 joke!!
Automatic translation:
Public
Public
5 months ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, QM2000, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
