BetOnRed Casino - Player's refund needs.

Was able to open website, open account and pass KYC verification all from an apparent restricted country. Requesting a refund from this site as they clearly do not put proper checks in place and I never should’ve been allowed to deposit nevermind access the site

Hello bingybongy93,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BetOnRed Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise when did you register and which country did you chose during it? Did the casino block your account due restricted country? How much is your current real money balance? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear bingybongy93,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.