BetOnRed Casino - Player's deposit seems lost.

I came to warn you to keep an eye out when there are big football games. Do not deposit when you have football championships and tournaments. You deposit and they don't credit your account and claim it's the bank's mistake.

I received several different lies about my deposit I made and until today it has not landed in the account and will not even be returned to me.

The value was little now imagine if it had been high. It's little more is mine. I want my money back.

Betonred has several people disqualified from attending. Nobody knows how to solve anything. So don't waste your time on the chat. The operators each tell a story to fool you and you waste your time and in the end they don't solve anything.

Then look for another reliable bookmaker to deposit and play.

Dear suellencastilho96,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please, could you clarify if you have tried contacting your payment processor regarding this issue? Was it your first deposit in this casino? Please could you forward the payment receipt and any relevant communication to tomas@casino.guru? I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Tomas

Good morning ! Yes, I contacted the payment processor, they sent me proof that the money went to Betonred's bank. I sent the receipts to bentonred and they didn't solve anything. They said it would take a while because they were busy making payments for the Champions League that many people had won. And several other stories. From what I understood and what was passed on to me, they are using the amounts deposited to pay the winners, which were many and not just me, but thousands of deposits and this is happening. I believe that I will not receive the value. And if you do, it will be in the very distant future.

Thanks for the reply.

Did you send me your transaction confirmation yet? Could you please explain which payment method you used and when you made the deposit in the casino? I'll await your reply.

Dear suellencastilho96,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.