The player from Greece had made a crypto deposit which did not reflect in his account even after several hours. He had expressed dissatisfaction with the customer support responses. We had reached out to the player for more information and extended the response time by 7 days. However, the player failed to respond to our messages and questions. As a result, we were unable to further investigate the issue and had to reject the complaint.
BetOnRed Casino - Player's crypto deposit has not been credited.
Amount: €20
BetOnRed Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
7 months ago
Public
Public
8 months ago
crypto deposit not received in the account although the transaction is complete for hours and the support agents do not reply
and when they reply they give me rude nonsense explenations
Public
Public
8 months ago
Dear maomao13,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful deposits before?
Could you please post here or forward me the deposit receipt and screenshot of your deposit history? My email address is kristina.s@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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