The player from Germany had reported an issue with Betonred Casino concerning account closure and refund. He had requested his account to be closed due to gambling addiction and had sought a full refund of his €400 deposit, despite the casino initially offering only €100. However, the casino later stated they could not provide the refund. The player had also demanded a permanent ban from the casino and all its associated sites. We, the complaints team, had clarified that the blocking rules depended on the casino's license and suggested the player contact the relevant authorities for further resolution. Consequently, we had to reject the complaint due to the casino's response and the licensing rules.
BetOnRed Casino - Player requests refund after unsuccessful self-exclusion attempt.
Amount: €400
BetOnRed Casino
Safety Index:HighSafety Index
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Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
5 months ago
Public
Public
6 months ago
Dear Gambler33,
It mostly depends on the casino license as some of them have a rule where all sister casinos have to be blocked, but it is not this case. Also the casino can respond to the complaint even without us requesting them to so they may have posted in other complaints anyway.
Please contact the authorities in case you wish to continue resolving the case as we will be now forced to reject the complaint.
Best regards,
Nick
