The player from Germany had reported an issue with Betonred Casino concerning account closure and refund. He had requested his account to be closed due to gambling addiction and had sought a full refund of his €400 deposit, despite the casino initially offering only €100. However, the casino later stated they could not provide the refund. The player had also demanded a permanent ban from the casino and all its associated sites. We, the complaints team, had clarified that the blocking rules depended on the casino's license and suggested the player contact the relevant authorities for further resolution. Consequently, we had to reject the complaint due to the casino's response and the licensing rules.
BetOnRed Casino - Player requests refund after unsuccessful self-exclusion attempt.
Amount: €400
BetOnRed Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.6
BetOnRed Casino has a Safety Index of 8.6, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Closed
Our verdict
Unjustified complaint
REJECTED
Case summary
2 months ago
