The player from Germany had registered and played on BetOnRed, losing several thousand euros before his account was abruptly closed due to jurisdiction restrictions. The player, who had not used a VPN, was seeking a refund of all deposits. Despite our efforts to assist, the player had failed to respond to our inquiries about any withheld winnings based on his geolocation. As a result, we were forced to reject the complaint due to the lack of further information, which prevented us from proceeding with any further investigation or providing potential solutions.
BetOnRed Casino - Player requests refund after account closure.
Amount: €3,000
BetOnRed Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
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1 year ago
Translation
Dear Sir/Madam,
As a player from Germany, I was able to register with Betonred and lose several thousand euros before my account was closed because players from Germany are not allowed to register. I would now like to have all my deposits refunded. Could you assist me with a commission upon successful payout?
Best regards
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1 year ago
Dear Phusto89,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. However, I have to emphasize that we accept the situation when the casino allows players from restricted countries to open an account as long as they don’t use this as an opportunity to later cancel the player’s legitimate winnings. Simply said – if the casino allows players from restricted countries to deposit and play, they should pay out their winnings as well.
Therefore, I would like to emphasize, that we investigate further and help only those players, whose funds (or winnings) have been confiscated due to being from a restricted country.
- Could you please advise if there were any winnings withheld due to your geolocation?
Meanwhile, I have tried to open an account using the German VPN but I didn't succeed due to an IP block.
- Could you please advise if you used any VPN when registering your account?
Thank you in advance for your reply.
Best regards,
Petronela
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1 year ago
Translation
No, I was able to open an account without a VPN.
Kind regards and thanks for the help
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1 year ago
Translation
Of course you know that they are illegal, which is why they have now blocked Germany
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1 year ago
I want to highlight that our investigation and assistance are focused solely on players whose funds (or winnings) have been confiscated because they are from a restricted country.
- Can you please confirm if there were any winnings withheld based on your geolocation?
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1 year ago
Dear Phusto89,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
