The player from Germany experienced a delay in her deposit transaction. Despite the casino's advice to wait, the player had sought help from the Complaints Team. We had suggested the player contact her payment provider for an investigation as the casino usually had limited control over such issues. The player later confirmed that she had received their deposit. Consequently, we marked the complaint as 'resolved'.
BetOnRed Casino - Player is experiencing difficulties with her deposit.
Amount: €20
BetOnRed Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
7 months ago
Public
Public
7 months ago
Translation
I've been waiting for my deposit since Friday.
I've been repeatedly told to wait, they seem incapable of getting things in order.
This casino is just ridiculous and pathetic.
Automatic translation:
Public
Public
7 months ago
Dear cennetkusumm,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Veronika
Public
Public
7 months ago
Translation
Thank you very much, I received my deposit today
Automatic translation:
Public
Public
7 months ago
Dear cennetkusumm,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
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