The player from Rhineland-Palatinate had multiple issues with withdrawals that were rejected due to alleged missing wagering turnover. After several delays with bank and alternative methods, the funds were returned to the betting account. Casino support hadn't provided clear explanations and asked the player to wager the refunded deposit again. However, after submitting the complaint to us, the player reported that the issue had been resolved and the payout had been processed. We marked the complaint as 'resolved' in our system.
BetOnRed Casino - Player faces repeated withdrawal issues and bad customer service.
Amount: €200
BetOnRed Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 months ago
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3 months ago
Translation
I have now had problems with this place for the second time.
I first made a withdrawal which was rejected because allegedly the wagering turnover was missing, which was nonsense.
Then I continued to play and cashed out again. The payout happened after 6 hours.
However, after 5 days, the money that was supposedly sent out via instant transfer was still not there. The next day it was refunded to the betting account.
Even after 2 days, no answer as to why.
Then I paid out on jeton, which according to the chat was not a problem, since the bank transfer didn't work.
Now it has been refunded again. Now, I've had enough.
And now they tell me, and this is the greatest joke of all: The money that was refunded because supposedly my bank account could not receive funds (which is nonsensical), has to be wagered again, as it is once again a deposit...
Are they serious?????
After the employee - even after the 4th explanation and after 2 hours !!!!! in the chat - still didn't understand, he simply kicked me out of the chat... MARCEL was the intellectually challenged fool
This place tries everything not to pay out the money, I don't know why they have such a good rating with you... nothing but trouble there, every time...
Automatic translation:
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3 months ago
Hello bluezoo,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BetOnRed Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Do I understand it correctly that not a single withdrawal has been processed from the casino yet? Which payments did you use to deposit or withdraw so far? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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3 months ago
Translation
Hello,
Thanks for the help..but as soon as you threaten with CASINO GURU, you can suddenly pay out, that's interesting.
In any case, the matter is settled
Automatic translation:
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3 months ago
Dear bluezoo,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
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