The player from Austria reports significant losses of over €30,000 at Betonred, including €6,000 in the last nine days, and claims persistent errors with the game Book of Dead that lead to losses without resolution. Despite numerous discussions with the VIP manager, the player feels that these discussions are futile and believes that the casino is committing fraud rather than experiencing genuine errors, leading to a consideration of legal action.
BetOnRed Casino - Player claims fraud at the casino.
Amount: €1,000
BetOnRed Casino
Safety Index:HighSafety Index
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Case opened
Current status
Waiting for Casino Guru to reply
6d 23h 43m 46s
Case summary
16 minutes ago
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3 weeks ago
Translation
Good day,
I wrote a complaint here some time ago and after long discussions, I gave up. Ever since I started playing at Betonred, I have lost more than €30,000, and just in the past 9 days, I have lost over €6,000. I've never experienced major problems or fraud like this before. I've tried countless times to resolve issues with my VIP manager and have written in the chat numerous times, but it's pointless to win against scammers. Discussions in the chat or with the VIP manager have achieved nothing and brought no changes. All I hear constantly is, "We're sorry." For the past month, I have continuously encountered problems with the game Book of Dead, with errors popping up every 2-3 seconds saying it's either a server error or error code 404. Despite this, I've lost over €10,000 during this period of disruption without ever getting free spins. Curiously, after each blockage, when I restart the game, it appears as though a set of free spins, played at a €0.10 bet, was completed, showing three books as if the free spins ran out during the disruption. But when I switch to demo mode and play for hours, no interruptions or blockages happen. I've tried everything and am now 1,000% sure it's fraud, not an error.
Moreover, countless promises to fix the error have never been fulfilled. I was advised to delete all cookies and cache from my phone, supposedly because they cause problems, but other games or the demo mode don't have these issues. Interesting, right? Even after doing that, there was no improvement. And during this time, I've lost over €10,000, playing with bets of €5, €4, and €3, even €10, but no matter how I try, I've never managed to make even €100 when every block happens, the alleged free spin at €0.10 went by. I have countless screenshots as evidence that I'd like to send you via email, which clearly show this happening every minute or two. I'll also include screenshots of WhatsApp discussions with the VIP manager, and nothing was ever successfully resolved, only more "We're sorry." But you know, even a fool can see this is a scam because if it's a genuine error, why does it never result in a win but always a loss?
Why hasn't an error ever occurred that suddenly credited €6,000 to a player's account? Do you think we are all stupid? Or, for example, there is no limit on deposits—you can throw in hundreds of thousands—but when someone wins, there is indeed a limit on withdrawals, only €5,000 per week. That's fraud too. But probably no one has ever won such an amount. I've heard the same in discussions with other players here, where if the game is interrupted and then resumed, a completely different screen appears than before the interruption. So now I'm really curious about what the Betonred team will say in their defense. The best course of action may be to hire a lawyer and sue because I've not only lost so much money but also my nerves, valuable time, and patience for these fruitless discussions with Betonred that lead nowhere.
Best regards,
Automatic translation:
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3 weeks ago
Dear daniela27042006,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history with the exact time of the incident along with any relevant communication to dominika.l@casino.guru? Have you stopped playing right after the incident?
Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.
Please understand that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.
Looking forward to hearing from you. Thank you in advance for your understanding.
Best regards,
Dominika
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2 weeks ago
Translation
I have sent you everything by email. Regards, Daniela
Automatic translation:
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2 weeks ago
Dear daniela27042006, could you please forward your game history in Excel format with the exact time of the incident along with any relevant communication with the casino to dominika.l@casino.guru?
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1 week ago
Translation
Good day
I have written and sent you an email. Regards, Daniela27042006
Automatic translation:
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14 hours ago
Dear daniela27042006, you need to request your game history in Excel format with the exact time of the incident from the casino.
Casino Guru is examining the case
